Bosch - Bra's getting caught in seal after repair

[Karen]

Hi,

i have a Bosch washing machine WAQ283S1GB purchased in December. In Feb we had an issue with the concrete weight that had broken. Bosch repaired it. 2 washes after repair a bra got stuck in door seal and ripped it. Machine was not overloaded. Bosch replaced the seal.

now another bra (which was in a protective bag) has caught and damaged the door seal (although not ripped it as not underwire part). Again the machine was not overloaded. Washed at 40 degree 2 1/2 hour cycle with 1400 spin. Same bra wages in same cycle many times previously. 

Wondering if this is something I have done wrong? Or whether damage done internally to the machine when concrete weight was broken has caused the recurring issue. 

Want to understand issue a bit better before I make any further contact with Bosch (who I have not found very helpful when trying to book the repairs).

Tia

[Whitegoodshelp (Andy)]

Hello Karen. Do the bras have a label with wash instructions on? Unless things have changed I always thought bras weren't supposed to be washed in a washing machine and hand wash recommended? However, I haven't handled many bras recently

having said that I think most women have always put them in the washing machine. Underwires from bras have always generated a lot of money for engineers. They are always getting inside the washing machine and causing problems. Washing in a protected bag is at least helpful. I would recommend trying to put them in the drum first, and with a fairly full load so that they are much less likely to go to the front of the drum.

I have an article about washing bras here - How to protect bras in washing machine 

Please let me know if there is a label in them saying they should be washed in a washing machine. I may need to update my article if so.