Help needed for Siemens IQ500 WM16W950GB

[BB8]

Hi, recently purchased a Siemens IQ500 WM16W950GB washing machine. Used it on Saturday for 1st time, dried the rubber seal and tray, and let it ventilate for a while and then closed door and tray. Wake up Sunday and see water drops on inside of glass door and a small water puddle 3cm in width at base of rubber seal. Bear in mind the machine has been off since Saturday. Wiped everything down Sunday evening, wake up Monday, same again. Kept an eye on it and it looks like it takes 2hours for some drops to fall. Cleaned the rubber seal last night, cheked this morning and, you guessed it water drops on inside of glass door and a 4-5cm water puddle at base of rubber seal. It seems to be coming from where the water 'jets in' when in use. So my question is, is this normal for the water to continually drip, even when off? or is it a fault? My last machine was a Hotpoint Ultima, which lasted 10 years and was designed differently to this, so am not sure if this is a fault or not.

 

Look forward to your help guys. Many thanks in advance.

[Whitegoodshelp (Andy)]

if you haven't already, pull out the soap drawer which should be easy to do (if you can't see how to do it check the instruction manual). Have a look to see if water is dripping from the nozzles. The kind of water seepage you describe would be very slow so I wouldn't expect to see drips, but you might see a blob or bubble of water. If the water is definitely coming from here and it's taking a long time to form a pool then either the water inlet valve is faulty, or you have very low water pressure which is not keeping the valve adequately shut.

 

Check out my relevant article here - Washing machine fills with water when off or overnight

[BB8]

Thanks for your help, will take a look.