Stuck mid cycle- BEKO

[sally]

Hello, my washer stopped mid cycle, i thought it had been put on pause, so i pressed pause again , but nothing happened.

I turned the machine off at the wall, after a minute or so the door unlocked, luckily there was no water spillage, but the clothes

were still very heavy with water, i left the machine turned off until the following day, i hoped it may reset it somehow. I switched

the washer on, and it returned back to the 'paused' looking state, and also was sounding like the cycle had been placed into

paused mode, i have tried it on different wash settings, also i have tried to carry out the reset/ diagnostic tool, but it is stuck,

also the lights on front panel are showing as they would do when washer is working as it should.

Any help or suggestions would be welcome please.

[Whitegoodshelp]

With a fault like this there are many possibilities but the first thing I would suspect is a possible door interlock problem. The washing machine will not work at all if the door isn't closed but usually the lights will still come on. So if the washing machine thinks the door is not closed because of a fault on the door interlock or a connection problem there it might just sit there with the lights on.

Unfortunately though, that's just a possibility. I don't think there's anything simple that can be checked as it is likely to need an engineer to trace the fault.

 

[sally]

Ok Andy, thankyu ever so much for your quick reply, very much appreciated.