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Hoover Washing Machine Doesn't Drain Water


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My Hoover HW521 3M Washer dryer does not drain the water. I think it's blocked because I can hear the pump running but the drum does not drain.

The problem is I can't seem to find the pump filter (usually on the front I thought?) I dont mind taking the washing machine apart but is this the only way? And if so what is the best way to do it and where is the filter situated? Thanks for any help!

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  • Root Admin

Hoover washing machines don't normally have a filter. Since Candy took them over though some of them may have. If it does, it will be behind the kick strip panel at the bottom of the washing machine. (where your feet are when stood in front of it) Carefully prize away the kickplate panel to see if there is a filter there. Be very careful as these panels are very flimsy and the tabs holding them in are brittle. There may be some slots that you can push a screwdriver in to prize the tabs away. It may be better to consult the instruction book, if your washing machine does have a hidden pump filter it should be mentioned there.

( Related advice: Washing machine won't empty water )

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Does this mean that if there is no pump filter, it can't be blocked, or that it could be blocked anywhere in the system? Is it most likely to be blocked in the pump? Will I have to go in through the back or does this have to be done by an engineer?

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  • Root Admin

Without a pump filter, a blockage could be inside the sump hose leading to the pump, or inside the pump itself. It could be inside the drain hose, or even inside the plastic connector where the drain hose connects to the sink (if connected to the sink u-bend)


( Related: How do I clean my pump filter - where is the pump filter? )

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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