Helping A Neighbour With Her Waq28461Gb Machine

[Rocketmagnet]

Hi,

my next door neighbour is an old lady, who has recently had a new Bosch washing machine installed. She is very frustrated because the machine isn't behaving as you'd expect. I've had a look too, and she seems to be right. We have only tried the "Mixed Load" cycle so far. There are two problems:

1. The cycle starts, then after about 10 minutes, it stops and continually beeps. Nobody was near the Start/Pause button at the time. What caused this?

2. The soap wasn't rinsed from the drawer during the wash part of the cycle as I would expect, instead it happened during the rinse part. Is that normal?

Many thanks

Hugo

[Whitegoodshelp (Andy)]

The detergent should be taken out within 30 seconds of it starting. If water is going into the machine OK maybe the detergent was put in the wrong compartment. Check in the instruction book, sounds like it was possibly taken out during the first rinse.

Beeping may be indicating an error. Does it say anything about beeping in the instruction book troubleshooting section?

Usually if a washer starts playing up after 10 mins it could be timing out on heat if the heater isn't working. If the water pressure is too low it could potentially time out on fill although I'd expect it to do that quicker. Just make sure the water is rushing in at a decent flow-rate. Also make sure the detergent is in the right compartment and try again.