Brand New Hotpoint Washer Wont Spin Even When Empty

[2good]

Just hooked up today and i cant get it to spin

It fills and and starts the cycle.. You can hear it clicking but if wont spin even when empty and on auto clean

Any ideas?

Hotpoint cant attend till tues but with a young family i cant wait!!!

Thanks

[Whitegoodshelp]

If it's a brand new machine nothing can be worn out, so unless you can see the belt off for some reason you'd need to let them look at it. Installation faults are the main cause of immediate washing machine faults but they are always based around not taking in water or not emptying rather than not spinning.

If by any chance you've only tried it with small loads just check out this article in case -

not spinning small loads/

This article may help too - Getting a faulty washing machine exchanged

[2good]

Thanks Andy

Guy from indesit was out today. He said it was just a Loose connection to the motor.. He reconnected it and it spinning fine.

I'm in two minds on wether to return it for a new one or take the repair

What do you think?

Cheers

[Whitegoodshelp]

I wouldn't reject an appliance for such a minor issue. It's a lot of hassle for everyone concerned including yourself. They may well be able to refuse on the grounds it is disproportionately expensive to replace it for such a minor fault (which the Sale of goods Act allows). If on the other hand it fails again, I would be inclined to reject it then.

[2good]

Thanks Andy

Just kept it ...ur right to much hassle to return

Thanks again