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John Lewis give 2 year guarantee on white goods appliances


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  1. Hi all, Apologies for posting a possibly inane and simply solvable question, but after several hours searching the internet and some time spent in B&Q, I'm rather at my wits end. Hope someone can help! Old washing machine -- cheapo (awful!) Haier we bought when my girlfriend and I first moved in together -- died a death. So, went out and bought a John Lewis machine (made by Zanussi, i think?) with a 3 year guarantee and the offer to take the old lump of junk away. Blokes came to install it but due to a quirk in our house, the washing machine sits in a cupboard adjacent to the kitchen meaning the waste pipe goes through a hole in the wall into the sink trap. Problem with this particular machine is that the waste pipe rubber end is wedge shaped, meaning it wouldn't go through the hole. The delivery bloke suggested lopping off the rubber end and seeing if a jubilee clip would hold it in place; It didn't and the pipe proceeded to leak at the connection. Presumably by my permitting the bloke to lop-off the end, I've invalidated my guarantee and will need to deal with it myself. So, I now have a machine (that works beautifully) that is now draining its waste into a bucket. I've researched the internet to attempt to find out how I can get a new rubber end for the pipe and am completely confused. I bought some new ends from B&Q and clipped them to the pipe but the pipe still leaks at the connection between the plastic pipe and the new rubber end. Is there anything I can buy that will allow me to run the plastic pipe into a rubber connector that can be attached to the sink trap? I'm pulling my hair out here! I'm loathed to attach a new pipe to the machine as the delivery chap stated that "it's all integrated" and I'm terrified of ruining the new machine. If anyone can help, I'd be most obliged. Thanks, Simon
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