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Found 1 result

  1. Apologies for too many words but some background is relevant: Two years ago we made a huge mistake of replacing our Bosch washer/dryer with a Miele. For months we have been plagued by foreign matter/bits of debris in the machine after a cycle. We recently had to get a Miele engineer our as the dryer fan had seized. The removed part looked like it was 20 years old and seized solid. It beggars belief that Miele could design a machine that would run with a fan seized and not display an error message, that's what they have done. Miele customer service and website is an embarrassment to them. Today, the machine works OK but we still get some sort of gritty residue after a wash which seems to have come down the dryer air return duct at the top front of drum. We eliminated limescale, zeolites, things left in pockets, dirty clothes etc, long ago. The machine is used regularly on a hot wash with bio powder and is clean. The Miele engineer inferred that the fan problems was down to how we used the machine. I took this to be Miele diverting any blame against them or their product. I also note that the engineer did not use any sealants or lubricants when replacing the fan assy and bottom section of ducting from drum to fan. My wife gets very upset with all the particles of grit and whatever is coming out of the machine as she takes so much care of it and does not let me near it. We do not have photos or have stripped it down to examine what this detritus could be. Of all the washing machines we have had over the years, this is by far the worst and most expensive, by a country mile. I am convinced we have to scrap it and propose to take this up with Miele. I am convinced this grit is not something that we are introducing to the machine. The repair did not replace the dryer heater element. Are there any experts that may have an idea of what this contamination could be and put us out of our misery please? Thanks PS: Our advice to anyone reading this is AVOID MIELE. All machines will go wrong at some point, but they will not have cost you the Miele premium you pay for thinking you have the best. The designed for 20 year advertising shows they have a sense of humour!
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