Hoover Washer stopping 1-2 minutes into cycle

[Michsquish]

We have recently purchased a new Hoover washer, as our old one began to stop after 1-2 minutes into starting a cycle.  The new one we have now had delivered was not working and when Hoover came out, they confirmed it to be a faulty pressure switch fitted at the factory (was only manufactured in March 2025), which he replaced and sorted.  I have started a wash for the first time and the same issue is occurring as the old one - it fills with some water in the usual manner and then again, stops 1-2 minutes in and just goes blank. (exactly like the old one).  The socket has been checked and no issues and we have tried it in an alternative socket.

I wonder if it could be the water pressure or not enough water getting into the machine, as everything else has been tested and seems odd for two machines not to work?

Thank you in advance.

[Whitegoodshelp]

Hi. If the new one is behaving like the old one then that's a strong indication the fault could be related to installation or plumbing.

If it was water pressure though, it should indicate an error code. All washing machines allow a set time to fill with water, and if it fails to reach a set water level within this time, they abort with a water-fault error code. In fact, virtually all faults should generate a specific error code in the display.

If no error code is displayed and the display turns off, that only really leaves a fault in the electrics or some fault on the washing machine that is not causing an error code.

I had a similar problem with my microwave ones in that I would set it running and after a short while it would just stop and the display would go off. It turned out to be a very loose wire in the wall socket on the neutral side. However, if you have tried a completely different socket - and not just the next socket in a twin socket - then that would imply it isn't the socket though. That only really leaves a weird fault in the house electrics somewhere or a fault on the washing machine.

 

[Whitegoodshelp]

It's a long shot, but have you tried leaving it for half an hour or so after it stops to see if it springs back into life? Just in case for some reason they have designed it to turn off the display (or it is set to do that for eco saving etc)? Sometimes they could just stop revolving the drum until the water has heated up a little. I'm also presuming it is a cold fill only washing machine with only one water valve to connect a hose to?

[Michsquish]

Thank you so much all - tried the old turn on and off - I am more swayed to an issue with our electrics in that area so will look into this aspect as seems odd that the screen just goes completely blank as you say, rather than an error code.  I am going to investigate further later.

Thank you again - I don't know how to reply individually.