Hoover H wash 300 LINK Door Lock woes

[azrael112]

Hey there!

i bought a new washing machine last week, got the H wash 300 and it works great except i seem to be having real trouble getting the door to unlock after a cycle, it's almost like it doesnt register that the cycle has finished on the app which is preventing it from unlocking and allowing me to obtain my laundry

has anyone else had similar issues with the link type washing machines? is it the app or am i doing something wrong?

[Whitegoodshelp]

Door locks should release after a couple of minutes. Some will not open if they detect water is still inside the washing machine but if there isn't you'd have to suspect a faulty door lock.