Miele W1 WSG663 Spring noise?

[CallumG1989]

Hey,

So i've had my Miele now for over 2 months and it's adopted a loud clangy spring noise on spin. I've had the engineer out and he blamed my flooring (Lino?) so it wasn't balanced. The machine doesn't actually move but the noise is still there. 

Has anyone had this issue and managed to resolve it? 

 

Edited May 15, 2021 by CallumG1989
Wrong files

[Whitegoodshelp]

Hi. That’s nothing to do with the floor. He can’t have heard the noise no? That’s clearly metal against metal. 

[CallumG1989]

I showed him the video - I actually had a worse one but he said it was the chassis moving whilst on spin… 

[Whitegoodshelp]

The chassis isn’t moving, and even if it was there’s no way you should get metal hitting metal. Even if the washer isn’t level it shouldn’t do that. Miele are exceptionally solid and shouldn’t be severely affected by being slightly in level or even on a not so solid floor. 
 

It needs the lid and back panel taking off and needs investigation as to what is catching on what. 

[Whitegoodshelp]

It sounds to me like the shaft of the motor catching on the casing. 

[CallumG1989]

I’ll call them out… again. I was hoping for a better experience buying a premium machine

[Whitegoodshelp]

Did the engineer look inside the machine?

[CallumG1989]

Yep - took back off and top. Couldn’t get the noise to replicate 

[Whitegoodshelp]

Strange. If there was anything like I’d expect it should’ve been obvious so I’d he couldn’t see anything it’s hard to think what it might be. I presume it doesn’t do it every cycle? I don’t understand how a floor could cause that noise. 

[CallumG1989]

Hey - update on the Miele...

Another engineer came out today - and found the fault. It was a dodgy suspension spring! 

[Whitegoodshelp]

Thanks for the update. Glad you got it sorted.