New machine leaving tiny dark stains

[RayS]

Hi, I have just had a new washing machine installed by the engineers. 

Some of my clothes are coming out with tiny circular stains only a few millimetres in size. 

The stains are black or very dark blue like ink. One Tshirt came out with 2 of the stains right next to each other. Another Tshirt only had one stain. 

I have washed other items that have had no stains. 

Any advice you could give me would be greatly appreciated. 

Thanks 

[Whitegoodshelp]

Hello Ray. It's very unusual for a brand new washing machine to be faulty, especially like that. Did the manual advise to put the washing machine on a wash cycle empty for the first time? Is the plumbing new? Is it OK now or still doing it?

[RayS]

4 hours ago, Whitegoodshelp (Andy) said:

Hello Ray. It's very unusual for a brand new washing machine to be faulty, especially like that. Did the manual advise to put the washing machine on a wash cycle empty for the first time? Is the plumbing new? Is it OK now or still doing it?

Hi thanks for getting back to me. Yes, I ran it at a 60 temp wash empty, the wash took a few hours. 

The plumbing isn't new. I will be running alot of washes over the next few days to see if it's still doing it. 

[Whitegoodshelp]

Were the holes the same size as the holes in the drum?

[RayS]

2 hours ago, Whitegoodshelp (Andy) said:

Were the holes the same size as the holes in the drum?

Yes, I would say the stains were around the same size as the holes in the drum 

[Whitegoodshelp]

Hopefully it won't happen again.

[RayS]

5 hours ago, Whitegoodshelp (Andy) said:

Hopefully it won't happen again.

See the thick rubber seal that the door shuts against. Is it normal for that to sit full of water that doesn't drain away? 

[Whitegoodshelp]

Aye they are often poorly designed and retain water but make sure the small holes aren’t clogged with limescale or gunge. 

[RayS]

2 hours ago, Whitegoodshelp (Andy) said:

Aye they are often poorly designed and retain water but make sure the small holes aren’t clogged with limescale or gunge. 

Okay I will. Thanks for your help