Aqualisa AQGMD129UK motor not turning

[nickh]

Hello all, 

Aqualisa AQGMD129UK motor not turning; no fault codes reported by the appliance, pump-out of water works fine (although I have subsequently found that the mini water inlet value stock-cock is bust, but that's for a different day!)

Followed the guidance on this forum, belt appears to be like new and has a fair bit of tension, removed the motor to check whether the brushes are worn, but it would appear that this model has a brushless motor (i.e. no obvious place for carbon brushes to be removed / inserted, no black carbon deposits). The motor itself is part number 2165143OH.

Interestingly, when running the appliance on a 'fast wash', it appears to hold on 'wash' and doesn't move through the cycle to pump water out; we have to use the 'pump out' function to get rid of the water. 

Advice and guidance appreciated - should I look to purchase a new motor, or look at the PCB, or..... call out an engineer? 

Is there anything I can check further either on the motor or PCB that may be able to help diagnose further? Surprised no error codes to be honest. 

Thanks for you help, Nick.

[Whitegoodshelp]

Hello Nick. I don't know if there's any extra information in my Whitegoodshelp article here - washing machine drum not turning, but with a brushless motor you'd normally test for continuity through the pins with a continuity test meter. Apart from that, and carefully checking all the wires and connectors on the motor plug it could be a motor fault, or pcb fault or if there's a capacitor to start the motor a capacitor fault.