Jump to content
John Lewis give 2 year guarantee on white goods appliances


Help! Brand New Wachine Machine Won't Work


Recommended Posts

I'm praying there is someone out there who will read this and know what to do about this problem........ Just bought a brand new washing machine which was delivered yesterday afternoon. The transport bolts were removed, and it was connected up to the power and water. Before the first wash the machine must run a cycle on empty and the instructions were followed to the letter - putting 1 litre water in the drum and a half measure of detergent in feeder, set to the required programme and pressed Start. Nothing happens. I tested the water pressure which is fine, checked all the connections numerous times, and still nothing.

The shop where we bought the appliance weren't interested and only suggested we get the water pressure tested - which we had already done. Any suggestions??? (By the way, considering this machine cost £700 I wasn't impressed with the pathetic one sheet of instruction manual.)

Link to comment
Share on other sites

Hi! You say the machine won't "start". Does it power up at all (most modern machines will drain the sump before filling with water when you turn it on, so you should hear the pump)?

If you have checked all the obvious connections, that its plumbed in correctly, plugged in and that a programme has been selected and it still doesn't work, personally, I would contact the store where you brought the machine from, and request a replacement or refund (both of which you are perfectly entitled to under the Sale Of Goods Act 1974).

If the store try a fob you off with an engineers visit, refuse. You are entitled to a refund or if you wish replacement due to the length of time you've owned the machine, and the fact it doesn't work from new.

Washerhelp has excellent advice on his website with regards your rights under the Sale of Goods Act.

Washing machine consumer advice

I hope this helps. J

Link to comment
Share on other sites

  • Root Admin

What does the washer do on spin? If it doesn't work on spin either then it can't be anything to do with water pressure. Just double check everything including checking that the door is shut properly.

The majority of calls to brand new washing machines (just installed) with "faults" turn out to be user faults or installation faults. All washing machines are tested at the factory (which is why the drum is usually damp) so it's rare for one simply not to work.

However, it is certainly possible, so if you've double checked everything and are sure it is faulty, you need to get them to look at it. The retailer is responsible if it is fault, and should be obliged to replace it or give a full refund. If the retailer doesn't have any engineers you will need to call the manufacturer. If it turns out to be an installation fault, then whoever installed it is responsible.

They would need to look at it first, they won't agree to exchange it until an engineer's examined it in case it turned out to be something very simple and easily sorted or a faulty wall socket, installation, user fault etc.

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

Appliance Repairs

Book washing machine & appliance repairs

Click here to - Book Repair Now

Buy Your Spare Parts

Price match promise: "If you find the exact same part or accessory elsewhere for cheaper, we’ll not only match it, we’ll beat it!" -

Click here to - Buy spare parts now

  • Popular Contributors

    Nobody has received reputation this week.

  • Forum Statistics

    • Total Topics
    • Total Posts
  • Create New...