softener in the compartment is still there after every wash

[indesit Iwc 6125]

The softener in the compartment is still there after every wash I have cleaned all the inside of the draw but it's still not going through could you please advise me the plan of action I need to take Thank you Mrs Eva Daley 

[Whitegoodshelp]

Hello, this is covered in the washing machine faults link at top of the forum here - fabric softener not being taken out