Jump to content
John Lewis give 2 year guarantee on white goods appliances


Washing Machine Worked For 5 Weeks waiting for parts..


Recommended Posts


I purchased a washing machine from currys online on the 5th Nov. It broke down within 2 weeks and an engineer was sent out on the 22 December. The parts were ordered and hotpoint expected them on the 9th jan. One of the parts is out of stock with Hotpoint in Italy and they can't give me a date of when they will get it in again.

In the 1st week of January I went down to my local currys to speak to their know-how team and they have washed their hands off it now because a hotpoint engineer came out. Could you please tell me where I stand. I'm sure you can imagine a family of 5 and no washing machine from12/13th December.

Many thanks


Link to comment
Share on other sites

  • Root Admin

If a fault develops on a new product within 6 months it is deemed by the Sale of Goods Act to have been faulty when sold (it had an inherent fault) unless the retailer can prove otherwise. If they can repair it quickly and it isn't too serious most people would accept a repair but the repair should be done in a reasonable time. The fact that an engineer came out doesn't affect your rights under the sale of goods act. You could try telling them they sold you a faulty machine, which broke down within the first 6 months so consumer law says it was faulty when sold which is a breach of contract. You now feel the amount of time you've been without it is completely unreasonable especially as there is no idea how much longer it might be. If they won't exchange the machine you need to take advice from citizens advice.

The main problem is that it's now been so long that everyone is likely to think the part should arrive any day now so there's nothing to do, and of course it might.

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

  • Whitegoodshelp (Andy) changed the title to Washing Machine Worked For 5 Weeks waiting for parts..

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

Appliance Repairs

Book washing machine & appliance repairs

Click here to - Book Repair Now

Buy Your Spare Parts

Price match promise: "If you find the exact same part or accessory elsewhere for cheaper, we’ll not only match it, we’ll beat it!" -

Click here to - Buy spare parts now

  • Create New...