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Hi, five week old machine flooded. On checking inner drum, obvious upward dents. On checking under the machine, two holes can be seen in the plastic outer drum. Now having read several posts all pre Consumer Rights Act 2015, the obvious blame seems to rest on a coin. My understanding on the Consumer Rights Act 2015 is that the onus of proof now lies with the retailer, so if on inspection no coin is found then they should be held liable for replacement. Any thoughts? Besides all of this I would also argue that any machine only in use for five weeks should be able to withstand a coin. Any
