Jump to content
John Lewis give 2 year guarantee on white goods appliances

 

Will Not Honour Guarantee


pappabear

Recommended Posts

  • Members

I bought a reconditioned washing mashing for £180 from The appliance repair centre in Colchester . After 5 months the inner drum came loose, as I was given a 6 month guarantee by the proprietor I returned it only to have him tell me that he would not honour it as the parts were too expensive. I tried to argue that is why I am asking for the guarantee to be honoured but he said that I could argue it in court and for me to leave his shop. So now I have a machine that doesn't work, a guarantee that is useless and a growing pile of dirty washing! is there anything I can do about this? Obviously it would cost too much to take him to the county court and I'm sure he was aware of this fact when he said it.

Link to comment
Share on other sites

  • Root Admin

The guarantees are always in "addition" to our consumer rights set out in the sale of goods act, which equally apply to refurbished or "reconditioned" products. The expectations will be lower than when buying new but at £180 that's very close to the cost of a brand new budget washing machine and it's pretty likely a small claims court judge would agree it should last longer than 5 months. In fact even if the drum failed after the 6 month guarantee it may still be possible to claim under the sale of goods act that it hasn't lasted a reasonable time.

The guarantees given when we buy a product are considered to be legally binding contracts with the original purchaser.

If you have a written guarantee you should be able to take it further but ultimately, if they are being intransigent about it there's nothing you can do except take them to the small claims court. However, taking a trader to the small claims court is not expensive, or difficult. The whole system was set up to help the consumer fight back and does not cost a lot of money at all, if you win your case these nominal costs should be paid by the trader.

It's unusual for a trader to adopt such an unreasonable attitude and openly refuse to honour the guarantee for no other reason than cost. Have they offered any compensation at all?

Most traders selling second hand - or "reconditioned" appliances will fit second hand parts from other appliances in repairs to reduce the costs. Maybe he doesn't have access to one of these drums and a new one will indeed be very expensive. However, a potentially expensive repair is clearly a known risk in selling "reconditioned" washing machines.

Here are some useful links, at the end of the day if a trader refuses to do anything and you believe you are in the right it's a stand off and only the small claim courts can try to force their hand. You should seek help from one of the consumer groups. Here are some useful links -

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Appliance Repairs

Book washing machine & appliance repairs

Book Repair Now

Buy Your Spare Parts

Ransom Spares is a family company with over 1 million white goods appliance spare parts for sale. Next day delivery available, friendly company with over 5000 reviews on Trust Pilot

Price match promise: "If you find the exact same part or accessory elsewhere for cheaper, we’ll not only match it, we’ll beat it!" -

Buy your appliance spare part




  • Popular Contributors

    1. 1
      Spamcan
      Spamcan
      1
    2. 2
      Sleekmeek
      Sleekmeek
      1
    3. 3
      Whitegoodshelp (Andy)
      Whitegoodshelp (Andy)
      1
  • Forum Statistics

    • Total Topics
      3.1k
    • Total Posts
      13.1k
×
×
  • Create New...