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LG Washer WT5480CW

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My mother purchased a new LG washer model number WT5480CW. It is one of the new HE type. It sounds like a jack hammer. My Mom says they are supposed to sound like that, but I don't think the salesman was telling the truth. Has anybody else had a similar issue? I tried to convince her to take it back but she refuses. I have attached a video as well.

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To be honest it doesn't sound too bad on the video. It looks as if the load marked out of balance though. An out of balanced load will cause the drum to swing from side to side which marked account for the noise. Try checking out this article to get a better idea about loading washing machine drum

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