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Hi, this is covered in my fault finding guide here - washing machine drum not turning - from your description it sounds like the belt has come off, which could be non-serious, but it could also be very serious if the drum has collapsed or bearings gone. This article looks at causes of belt coming off washing machine

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Have u dealt with these machines, wot a nitemare turned machine upside down and found belt, went online to c how belt is fitted, no access on these machines it's all one unit, after wot should have been a 10 min job which then took 2 people a coat hanger and 45 mins gets the belt on. Puts top back on machine and stand upright attaches water and the stupid thing won't fill wen switched on ???

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You should never turn a washing machine upside down, lay it down on its front or back to get access underneath. Water can get onto parts or inside the pressure switch if turned upside down. Do you mean ProActive washing machine? I've never heard of them but to be honest they are probably not too repairable.

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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If it isn't filling with water, but it seems to be spinning ok then carefully check everything on this article Washing machine won’t fill with water

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Yes it looks like one of the cheap brands badged up for retailers to sell cheap but with no real aftersales support and a nightmare when they go wrong. Beko are also budget machines but they are at least very common and spares and repairs should be easier.

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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