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I just bought a Miele W1213 (in Australia), and starting up the initial program the machine leaked!!! Every time the machine would draw water, most of it would emerge from underneath. Thank God the machine was standing right above a drain. Miele immediately decided to send me a new new one, but still, this was a very disappointing start. Anyone else out there with similar problems? And no, I did not make any mistakes during the installation; the tab didn't leak, and the fluff filter was tight. I just hope the new one, arriving tomorrow, will be ok. After an overseas trip my laundry is piling up!

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Hello, and welcome :-)

Washing machines are water tested before leaving the factory. It's very rare for a brand new washing machine to leak like this straight away - even for the cheapest and most poorly made washing machine - never mind a Miele. My experience is that 99% of cases of a brand new washing machine leaking were found to be installation faults of some sort, or a problem with the plumbing like the waste water pipe falling over.

My personal view though is that nothing is infallible, and the sign of a good company is how they deal with something if it does go wrong. If Miele have immediately agreed to send a new one that's very encouraging. When selling a quality product, a company usually takes problems much more seriously than one who is very used to their products failing.

Please keep us posted.

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Guest Guest_flaquito_*

Found the fault! It's in the instruction manual not in the machine! On page 49 (Australian version) it reads, and I quote: "The washing machine is not suitable for connection to a hot water supply, and connection to a household water softener is not recommended." end of quote. I thus did exactly that: I did not connect the red hose, which resulted in water flowing out of the red hose every time the blue hose would draw water from the tab. There are a few other minor glitches in the manual. I think someone at Miele headquarters should take a closer look and edit it properly. Otherwise the machine is now doing just fine, but that is what you could expect from a 3000 dollar gadget I guess.

Cheers

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Thanks for the update. I thought it was unlikely to be a fault on the washing machine :) All Miele washing machines (and most other makes) are cold fill now. You may be better off capping off the no longer required hot water supply. In the UK, you can buy a brass end cap that screws onto the tap in place of the old hose.

( Related: - Cold fill washing machines | Is it OK to connect a washing machine to a softened water supply? )

Need a repair or spare parts? 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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