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  1. Hi guys, Totally new the forums. I've just come across you whilst trying to work out whether the behaviour of our brand new, supplier-installed Hotpoint washer/dryer is normal or not.. It seems as though the machine frequently gets stuck in this cycle of filling, rotating the drum a few times, pausing, and starting filling with water again to repeat. You never actually see much in the way of water inside the drum, and it seems as though it will quite merrily do this for hours at a time. It also doesn't seem to take the fabric softener from the tray. I've taken a short video here: For context, this is on the 40° cotton cycle, about 150 minutes (two-and-a-half hours or thereabouts) into the cycle. It had been doing this on repeat more-or-less the entire time. The machine was installed just a few days ago, and is totally new to us (our old one must have been 20+ years old) so I've no idea if this is normal behaviour or not.. It has managed to complete a couple of washes on the 'wool' setting successfully, although at much longer times than the instruction manual suggests they would take, and the clothes came out again really creased and soaking. On one occasion it felt as though the water had been really a lot hotter than the 40° I had set it to.. I don't know whether this is normal and I'm just being impatient, or whether these are symptoms of something not quite right. I would be thrilled to get your thoughts/opinions?
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