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I'm in Australia with an Electrolux front loader - it's a 7kg 'Eco Valve', model EWF1087. I don't know if they're sold in England, hopefully they are or the same thing with a different name, perhaps. The trouble is the soap is not being efficiently taken out of the soap drawer. It takes some and merely wets the rest. After the wash there's a claggy lump of hardened soap powder in the drawer. I noticed today, for the first time, that fabric conditioner is not being taken in, either. Any help would be much appreciated. Electrolux are majorly unhelpful. The 'regret' they 'can't help'. Just h