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We all buy Samsung because it is a "good brand" and products seems to last longer regardless the cost. And supposedly if ever something happens to products while still in the warranty period, Samsung will fix it or replace it. Unfortunately this is not what happens when you find yourself in this situation, the customer service department is not very helpful. I got a washing machine in 2011 with comet, unfortunately comet close down, but now the washing machine stops working, call Samsung to get sorted, someone from DOMEX came down to have a look at the machine, without opening to check the inside suddenly conclude that it was due to the installation,"sth behind the machine was supposed to be removed before the system been installed" my questions are: 1-"something may be the cause of something" AND "something 's the cause of something " are 2 different expressions 2- is Samsung making washing machine to last longer or to break quickly for customer to come claim the warranty ?? 3- why Samsung is not improving their washing machine design in the way that it is easy to transport and do not need any shipping bolts to be removed before installation? like battery in some system will not allow the battery to be inserted in the wrong way? 4- why Samsung do not have a clear sign of warning for this shipping bolts to be removed before installation ? I have received a phone call from DOMEX the company that carry the repairs for Samsung, they are ready to charge about £ 220 including labor to get my washing machine fixed when the new machine cost £250 , pathetic ps: I have a very bad experience with SAMSUNG , I will not buy any SAMSUNG products again