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Hi I have a 2 year old Hotpoint Ultima WMD962 that doesn't heat the water anymore and the wash cycles are taking forever (30 min quick wash took 1.5 hours) I've read through your FAQ's and you mention that Hotpoint don't always give fault codes - mine isn't. I've tried different washes/settings but they all suffer the same drawn out, cold demise! Can someone please advise me whether there is any idiot proof checks I can do before I pay the £180 quoted to me today to come and have a look at it??? Many thanks in advance Jo