Whitegoodshelp (Andy)

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  1. This is the manual I used http://www.samsung.com/uk/support/model/WF1114XBD/XEU . The symbol is likely to be used on all of their ecobubble machines. This manual may not be the same as yours but it may help if you only have a non English one.
  2. I've managed to solve it by downloading an ecobubble instruction manual in English from here Washing machine instruction books and user manuals and trawling through the manual I found the following - The ECO Drum Clean Auto Alarm Function • If the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are lit after a wash, it indicates that tub (drum) cleaning is required. In this case, remove the laundry from the washing machine, turn the power on, and clean the drum by performing the ECO Drum Clean course. • If you do not perform the ECO Drum Clean course, the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are turned off. However, the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are turned on again after two washes are performed. However, this will not result in a problem with the washing machine. • Although generally, the ECO Drum Clean Auto Alarm appears once a month or so, the frequency may differ depending on the number of times the washing machine is used. • In case of the alarm, please also clean the debris fi lter (refer to “Cleaning the debris filter” section on page 34). Otherwise the performance of the bubble function may lower down
  3. Hello. Not sure, but it looks like it could be a little filter icon? I would first check the pump filter for blockages, and check that the filter is securely fixed in place. It might not be that, but worth a try.
  4. Thanks for the update Peter. I wouldn't recommend anyone trying the test rig though unless they really understand what's going on or your motor is exactly the same as the one featured. Good video.
  5. Hello. I didn't realise it was on wash, I assumed it was on the spin cycle. Had a realised I would have said it's likely to be the circulation pump. It might need a new one. That noise sounds more like a faulty bearing than gunged up but please report back with updates.
  6. It sounded like a very dry bearing on the pump but the noise stops when the drum stops rotating and it sounds like the pump is still running ok in the background? To troubleshoot this noise you would normally take off the drive belt and let the motor run separately. However, if it's one of those direct drive machines you won't be able to do that. If the noise doesn't get any louder or worse when it kicks into spin I would suspect the pump but if the noise gets a lot louder it's the motor/drum bearings.
  7. Hello. Is the light definitely not supposed to flash in sleep mode? I've not had dealings with these "professional" machines. Not sure what use a sleep mode is on a washing machine Also can't understand why they'd put a pin code on a washing machine's functions - especially to just set the time. Unfortunately it's a commercial washing machine and they are different. Very few people or engineers ever come across them.
  8. Unfortunately a noisy washing machine can have so many causes that I have two full articles describing them. It's a question of process of elimination and observation. If it only makes the noise when draining water check the pump filter but otherwise it's a case of reading through the articles to try and trouble shoot it. Washing Machine is Noisy More causes of a noisy washing machine
  9. The picture shows the vent hole for a washer dryer. That's where the hot air is pumped into the drum on a drying cycle. It's normally at the 12 O clock position though. If the washer dryer was in the flat you would expect it was working OK so check that the water is turned on to it properly. If it isn't taking any water in it won't work. However, if the problem is related to water it shouldn't be affected on a spin dry cycle so check to see if anything happens on spin only cycle. Other than that check the instruction manual to make sure you are using it correctly. If you don;t have it you can hopefully download one here Washing machine instruction books and user manuals
  10. Insulation faults can cause strange behaviour. A pump running all the time could also be caused by pressure switch being stuck so the machine thinks it's overfilling. However, I would expect the washer to not take in any water if that was the case. I think an engineer is needed.
  11. Check the instruction manual to see if it mentions error codes. It won't give you much information about any other than the most basic such as not emptying or timing out on fill but it will tell you if the machine should give error or fault codes. I'd be surprised if a Miele didn't unless it was quite old. Having said that, even with a fault code you can be no wiser as they are often kept from the public and even engineers but some are available for looking up.
  12. Hello. My main suspect would be a problem with the software that runs the programs or within the control and/or display pcbs. If you've unplugged it that would seem to rule out a temporary crash. The display seems strong, but is not being told what to display so I can only advise you need an engineer. Please let us know if you find out what caused it.
  13. Hi. I think the forum only accepts pictures, but you can link to videos hosted elsewhere. If it's drum bearings it should sound something like this - What do noisy drum bearings sound like? You can send it to me by contacting me first via the contact us link at the bottom and attaching it to my reply.
  14. Hello Peter. Most washing machines are controlled by PCB power modules now. If it's one with an old style timer they usually work in conjunction with a separate pcb.
  15. That's my point Gavin. If it's a triple valve, one of the solenoids could be faulty or open circuit. The valves all use the same water supply but send water into different places. Most likely pre-wash, main wash and fabric softener. It's possible that some programs use only the solenoid that's failed. I can't be sure, but as an engineer I would disconnect the machine, remove all the wires from the valve (take a photo first!) and then do a continuity test on each solenoid before checking anything else. The only other thing could be if you leave the washer on one of the cycles that doesn't work for 10 mins and see if it produces an error code which would may indicate the issue.