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  1. Yes, thanks again. I read your article and now understand why occasionally the m/c does not run its fast spin!
    1 point
  2. I've had experience with earlier versions of these motors The fault your experiencing could be due to the thermal cutout being open circuit (it's installed in this motor), it's in the white plastic fitting near the brushes and looks like a small silver rectangular tab, it should read low ohms ie a short. If your brushes were very badly worn and the brush copper contacted the commutator it will cause the thermal overload to pop open permanently, result dead motor
    1 point
  3. Thanks for your input @Whitegoodshelp (Andy). I realised it should move a little on those springs and shocks, but I just thought it was quite a lot of stress being added to that top vent (which may have made it fail) and the door seal. But if you think it is normal I will leave alone for now.
    1 point
  4. Hi Sarah. Here’s an example. I just put our washing machine on with no laundry and no detergent inside and the water is quite soapy .. FullSizeRender.mov
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  5. Hi Sarah. The siphoning issue potentially related to not rinsing properly is only about water siphoning out of the drum and not into it. It’s caused if the end of the drain hose is pushed down too low. So it can’t possibly be the case if the drain hose is in the sink. The only other plumbing issue could be the water supply, but if there was a problem with that the washing machine would detect that it’s not taking enough water in during the allotted time and abort the cycle. This is another possibility mentioned in my articles, but if it’s not aborting the cycle it can be discounted. I would like to know the answer to my previous question about if the laundry seems ok when you take it out? Not sure if you mentioned earlier or not about them being soapy? If they are obviously there’s no doubt a fault. But if they are only soapy if you rinse them in water in the bowl there’s a danger that this is normal and a different washing machine may be no different as described in my comment about detergent fragrance and link about poor rinsing.
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  6. Yes good point. If it’s still doing it with the drain hose over the sink it can’t be siphoning.
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  7. Yes usually water poured down the sink (including dirty water) can run down the drain hose and into the washing machine. However that’s very easily fixed with a cable tie. If the drain hose is now inserted into a pipe the old fashioned way and it is pushed down it more than several inches water can siphon out of the washing machine. That can mean the drum never fills up properly with water. These days though that would normally cause the washing machine to detect an error so if it isn’t then it may not be relevant but read this article where it is headed SIPHONING Washing machine fills and drains at same time
    1 point
  8. The issue with siphoning, was it water siphoning into the washing machine from the sink - or water siphoning out of the washing machine?
    1 point
  9. If I was checking it I would first make sure the detergent is being put into the right compartment and being flushed into the machine right at the beginning of the cycle. Also that no detergent is spilling into the rinse side to get flushed down during rinses. Then I’d check it’s not somehow connected to wrong plumbing and rinsing in hot water (which can happen). Then that it’s not siphoning water so that water doesn’t fill in drum enough to rinse laundry. Then I’d make sure it does proper rinses and fills with water at least 3 times and sloshes the drum back and forth to properly rinse them. I’d also make sure appropriate wash cycles are being used and not a quick wash and that no options are set that reduces water usage.
    1 point
  10. Hello Sarah. Is the washing machine completing the cycle including all the three or four rinses? The most common cause for soapy laundry at the end of a cycle is that the washing machine is not pumping out the water fast enough due to a partial blockage somewhere, but these days I would expect the vast majority of washing machines to detect a fault and abort with an error code. If the washing machine is pumping water out at a decent rate (and I think you mentioned that is pumping into the sink at the moment so you can see) then everything is likely to be working okay. If the washing machine completes the cycle as normal, in normal time, and carries out all of the rinses then unless the laundry is really packed tightly together they should have been rinsed. When you say they are soapy, do you mean they are literally soapy or just that you can see some soapsuds in the rinse water? If it's the latter, then as mentioned in one of the articles I linked to above, this is not necessarily soap, and can be linked to not using enough detergent, which is highly counterintuitive. It is very difficult to help without being able to see the washing machine and the laundry.
    1 point
  11. Hi Andy, been away - but found paper copies of guarantee for WD, shall post later. >>I've come to realise over relatively recent years that you need to be pretty well off and have plenty of money to become one of their customers<< - yes, my view now also. It used to be the case (well, at least 30+ years ago) that if you decided to fork out a bit more for a 'quality brand', then you could expect to get extra longevity and reliability as a result. So, often cheaper in the long run. That was my opinion when I forked out for Miele stuff c.10 years ago. Which? magazine also had glowing reports, though that may have been more to do with their previous MD ... However kit that conks fatally after just 2.5 years (fridge/freezer) or conks not much after that due to lousy design of key components (WD) thereby requiring either full re-purchase or £500+ repair cost makes one dubious about forking out extra. >>There is no way that a wire shelf is worth £90 even on a product that cost £559<< - exactly. This policy nowadays of Miele "thinking of a number and then tripling it" when it comes to spare parts seems to me to be yet another indicator of overweening arrogance. I've seen this happen at other premium brands. They do something with a cost price of say £100, then flog it for £400. Plenty of punters cough up, especially if the brand has a long history and did used to produce only quality kit (Miele) so they unilaterally decide to whack it up to £550 (Their washer dryers went up from £1200 to £1500 overnight). Which isn't so bad, but now they just see punters as easily fleeced dopes. So they begin to cut back on quality as well - meaning that they can now do a cost of £70, with a sell-price of £550. Even better! I remember a jeweller friend of the family who flogged Omega watches (amongst other brands) in the 80's saying that he'd never buy one as the innards were cr*p. (they may be fine now, but clearly he was of the view that quality had been reduced for the sake of increased profits - in those days you couldn't open a newspaper without a full page ad of Omega hitting you in the face). At the end of the day, if you are a manufacturer you either have pride in your product and (provided the wolf is not at the door and sales are healthy) so are committed to keeping quality the same or better, and also investing in innovation... ... or you see the business as basically a big Excel spreadsheet, with the sole aim being increased revenue, profits and margins. Beancounters, in other words. What surprises me about Miele is that they are a private, family owned company - so they have no need to go down the latter route, unlike shareholder-owned public companies. If they are doing so, then it is because the company philosophy has been corrupted. The MBAs have probably taken over, rather like the Daleks... what they really need is a bit of wake-up-call i.e. their public profile suddenly taking a hit. Keep meaning to look at the German StiftungWarentest (their Which?) - would be interesting to see if they take a less reverential attitude to Miele nowadays. Would be lovely if someone with a 3-yr old conked machine sued them over the 'designed for 20 years service' thing - they quote it all the time, and few in the media ever query it.
    1 point
  12. hey Andy thanks a lot for the response! no there is definitely space above so im unsure why it wasnt put on the extra floor! so I think adding the extra wood flooring below and some noise reduction washing machine feet should help.. are there any of these you have used before or can recommend? thanks!
    1 point
  13. Hello @Sped25- you didnt specify if the clothes are tumble dried after the wash. i find with our Vented tumble drier that as your drying all the smell the fabric softener/conditioner get extracted from the tumble drier to the outside vent and that greatly takes away the smell of the fabric conditioner in the clothes, especially if they are dried on the 'extra dry setting' of the tumble drier even more so. if you are tumble drying them have a go at (if you have a sensor tumble dryer) drying them at the 'ready to iron' or 'Ready to Hang' setting and see if that will leave some of the 'smell' of the fabric conditioner in the clothes. Couple of other things you could try: try not to overload the wash drum - the less clothes in the drum the more the fabric softener can get to all the clothes . Try adding a cap of Dettol antibac laundry cleanser to your wash (or similar) in the soap drawer as the machine is washing (dont put it in at the start as some washing machines empty the drum water / sump water before it starts to wash, so if you put the cleanser in before the wash it much just get drained straight away) - or you could try a powder with a built in softener fragrance (like bold 2 in one) with the fabric softener at the end (but you may get a plethora of too overpowering smells though then on the clothes. But what i am thinking is that to make the clothes smell nice and fresh at the end of the final rinse/spin the clothes have got to be smelling nice before it gets to the final rinse / taking down the softener liquid - if the clothes laundry detergent isnt that good at removing the smells from the laundry at wash stage then the fabric softener is not going to be as effective as it should be for giving that long fresh smell that fabric softener should give - and if the laundry powder/liquid is not effective or the washing machine not as effective as getting the odour out of the garments as it once was then the smell thats not removed from the garments may be actually overpowering the smell of the fabric conditioner even - so have you changed the actual laundry powder / liquid recently at all? (or could the manufacturers changed the ingrediants of the washing powder / liquid possibly?) and are you putting enough powder/ liquid into your machine for the wash to take out all the odours out of the garments so that before it gets to final rinse/fabric conditioner stage they are already fresh smelling before it takes down the fabric conditioner from its drawer compartment? Also have a little experiment of adding more rinses to your wash (if your washing machine allows that setting) so instead of just using normal rinse then choose 'extra rinses' or some washing machines have an 'anti allergy' setting which will greatly increase the total wash time but will rinse the clothes thoroughly (and hopefully all remaining soap powder /liquid out of the garments and any odours with fresh clean water) your fabric conditioner will (should) still go in on the very last rinse from the soap drawer. also has the water inlet to your washing machine, is that nice and clean with no odours / smells that could be taking away the effectiveness of the fabric softener smell? check your Fabric softener. Its very easy to buy the same make - packaging looks all the same, same colour , same brand name but with one difference. look for the word(s) 'Concentrated' - if you have bought the fabric softener before and it was 'concentrated' and you got the next one same brand but did not have the word concentrated on it then you will have to put more of a dose into the fabric conditioner compartment than the concentrated one . - If you have the concentrated one don't underdose still. have a look on the back label at what they recommend and add a little more - manufacturers have gone a bit frugal on their does later to help save the planet and may suggest half a cap full , if they do try adding a little bit more or even a capful even of the concentrated fabric softener. Hopefully this will get your clothes smelling nicely again of softener - good luck.
    1 point
  14. I have got the board back from QER for the second time. They told me they found additional fault and repaired it. Unfortunately the board came back with the same issue. The machine will not power on. I asked QER for a refund as I did not get the service I paid for. They have refunded the money since they had two attempts to repair the board but failed. I have decided to dump the washing machine as I am unable to get a second hand module to match my machine. So to conclude this thread. The original F15 error was caused by faulty dryer heating elemement. That also damaged the main module while the fuse box tripped. Replacement heating element got rid of the F15 error and I was able to run a wash cycle. When I tested the dry cycle the machine switched off after 2 mins into the cycle and the main module died. I beleive that if I could have got hold of a replacement module the machine would have came back to life. I could not wait any longer as the wife was getting impatient. Thanks you for your help.
    1 point
  15. Thank you for your reply. I looked at the PCB with a magnifying glass and it looks like distinctive scorch marks not soot. I'm not sure if the machine had water in at the time the engineer tested the pump. I'll see what he says today as he was going to do a bit of further investigation himself, but it looks like we either have to get a new machine or I might get a Beko engineer to come out by taking out a Care and Repair plan. If they can't fix it there's no charge. I wish I knew more about these things myself - or indeed anything about them! I'll read your help articles again. Thanks for your time.
    1 point
  16. Hi Andy, Interesting story there - have to say I'm not surprised about Miele UK given the research I did reading the various customer stories when my own WT2780 started playing up. Usually I'd say it was the old story - Euro end of the mother ship giving great service, UK end giving lousy service due to poor management at our end. However it is really interesting reading the stories even from Miele US, home of great customer service. (Btw, a couple of days ago I thought I'd check out how Miele were doing on TrustPilot. As I said, last time I looked the vast majority of stories were of the horrific variety. Turns out Miele UK must have realised that this looked bad, because now there are swathes of (suspiciously short!) 'Miele came and were wonderful' reviews. Very odd distribution - usually if a company is ok, you get lots of 5's and 4's, then it tapers down through 3, 2 and of course 1 star reviews. However in Miele UK's case, the 1's are almost as big as the 5's. One (5*) reviewer did mention that Miele had been hounding them to put a review in - so I suspect Miele are being a bit cute - maybe sifting through their CRM system, pulling out people with in-warranty repairs where everything went ok, and asking (only) them to respond). Mind you, I also looked at the Bosch reviews, and they were pretty bad). Regarding the warranty, fortunately I am a bit OCD about paperwork so I have the original warranty, together with (I'm pretty sure) the phrase along the lines of "if uneconomic to repair... offered an equivalent model FOC". I'll have to check!* Regarding the psychology of all this, time and time again I've seen companies seen as 'up-market, aspirational' end up behaving in ways that would make Aldi blush. I well remember purchasing a spare part for my Miele hoover, and being sent the wrong one. When I phoned them, they confirmed they'd sent the wrong part - but wanted me to send it back at my expense. Needless to say I just laughed down the phone, and they let me keep it whilst sending out the new one. I think it is something to do with them ending up realy feeling a little too smug, a little too 'we're the best, so let customers come to us, not the other way round'. You'd imagine these companies would soon fail, but for some reason brand names really take a longt time to tank if they have once been aspirational, so the profits really can just keep on climbing. There must be many people like me who now hesitate to recommend Miele, so one would assume some sort of slow snowball effect. I tell people about my dishwasher which has been just fine and very reliable, myjust out of warranty fridge-freezer that died (lots of customers have had same experience I see) but which fortunately had a 10-yr warranty - and of course the whole washer-dryer saga. I explain just how expensive Miele parts and service are, how variable the quality of servicing seems to be (I had that great guy last time), how in theory their washing machines should be a cut above because of the steel drum and the great suspension, but how their washer-dryers (even their new ones) appear to have a badly designed fluff-capture system which ends up in a £500 repair, potentially within 3 years if used often. And I always point out that Miele say their machines are designed to last 20 years - but only guarantee for 2 years (whilst Ikea guarantee new-for-old for 5 years, FOC). I'll report back on how I get on with my repair!! *Uh-oh. Just looked at my Miele dishwasher guarantee, and annoyingly the text is far more (deliberately) vague than I remembered - and might explain your anecdote: "3. If the machine is beyond economic repair, Miele Great Britain reserves the right to reimburse the customers to the appropriate current value of their machine in lieu of repair, or to provide a new model of equal value. If the current market value of the appliance is reimbursed by Miele, the certificate becomes invalid. If the machine is replaced, the remaining period of cover provided by the certificate is transferred to the new unit." "reimburse the customers to the appropriate current value of their machine in lieu of repair" - I'm now wondering if my rationale for the warranty was that 'at least the machine will last 10 years at no extra cost' and I didn't fret about not receiving a new model if the older one expired near the end. Having said that, from memory most other manufacturer warranties (I think) simply say new-for-old. After all, it is what home insurance policies do, no? And the policy was not cheap in itself - would have bought a new Indesit washer-dryer (and that was the make of my first W-D, and it never broke down once!. Oh well, let's see what happens. If they did offer 50% off a new WD, that would bring the cost down to min. £750, so around the price of a Bosch. However, given the number of Miele WD owners where the fluff issue starts 2-3 years in (so after the end of the warranty) leading to potentially £500 service bills...
    1 point
  17. I would say the last thing on my list of suspects when a washing machine won’t drain the water is the PCB. They usually have black soot marks on them that looks like burn marks but usually wipes off. That’s normal and not a problem. Some Hotpoint washing machines don’t activate the pump if there is no water in machine, which is very unhelpful if trying to troubleshoot a problem. It’s possible other makes could do the same. I can’t say if Beko do but if they did it would mean unless there is water in machine the pump won’t get any power.
    1 point
  18. Without pictures it is hard to know, but I guess the leak will probably be coming from the wide rubber hose that connects to the top of the drum, just inside the door, to the heater box. The drum moves around quite a lot and if the rubber is not seated properly/secured then it can come off. Easy to fix if this is correct. I would suggest you do not use the machine AT ALL, as even when it is just washing you do not want moist air circulating inside the machine.
    1 point
  19. p,s, during the engineer's last visit, he used the IR software update thingy. One result of this is that the Rinse Out Fluff now seems... less effective than before, i.e. IMHO it seemed to spin faster and use more water. Amusingly, whoever programmed the update was less than thorough - previously the countdown timer was perfect for the RoF procedure i.e. when it hit 0.00 it was all over. Now it does nothing at all for the first minute or so, then when it goes to 0.00 the machine keeps operating for another 2 mins. Though sadly without -0.02 being shown... I'd love to be a fly on the wall of the Miele executive floor - I suspect it is becoming a dysfunctional company making money hand over fist but with increasingly dumb decisions being taken (including bean-counter cost cutting). Very few companies seem to be able to get to the summit of excellence and stay there, complacency always seems to set in. Not a fan of Amazon's working practices, but at least their attitude so far is 'The Customer is Always Right' - which seems to be the opposite of Miele UK's attitude (and amazingly also in the US apparently). And dear Lord, please can someone stop them spouting that 'Miele is designed for 20 years rubbish! Either put up the same 5-year parts/labour warranty that Ikea offer on their rebadged Whirlpool etc. stuff, or shut up! Having had a fridge/freezer that conked totally at 2yrs 3 months, and the 2780 that started playing up not so long after, the only Miele appliance that hasn't needed repair has been the dishwasher (which is also an excellent machine performance-wise).
    1 point
  20. Hi R - a very late reply, somehow I managed to miss your latest really useful posts (especially the photos). My 2780 is coming to the end of the 10-yr warranty shortly, and has already developed a 2nd annoying fault - somehow the hot air is now circulating inside the machine, because there is hot air coming out of the gap around the soap dispenser and condensation pooling behind the display. I'm guessing that the previous Miele guy (who was very good overall) may have failed to secure a hose or something at the end of the long visit, as it started just after then. Not had time to organise another visit, and the machine only gets used once a week and not always for drying. I'll have to ask for new display and control panel obviously, as the steam will have caused some sort of issue no doubt. Slightly concerned about your corrosion comments due to water softener - I religiously add one of their water softening tablets to any wash at 60 or above, so not happy if that could actually be causing a problem down the line? As a nervous Miele owner (with their servicing prices, who wouldn't be...) I also always use their IntenseClean and Decalc powders at least 3 times a year. Plus only use Miele detergent etc. As mentioned previously, the 2780 washer dryer is actually exceptionally good at what it does - washing and drying - and so anything that will keep it going at minimum cost for the next few years would be great. In other words, a repair that I could do rather than having to donate £500+ to Miele to get their wretched hot air system deloused/replaced. Have looked at the manuals for their newer models, and from a brief glance it looked to me like their control systems were getting less user-friendly, not more. For example, the 20 min quick was on the 2780 is great - yet the newer models seem to start at 60 min. Could be wrong. Incidentally, whilst looking at the comments on a US site, I noticed that someone said that at some point they needed to make space at one of their German factories, and so manufacture of some washer/dryers was moved to Czechoslovakia. Then moved back apparently. From a brand reputation point of view I was surprised to note that their cheapest vac is now made in China, a step I would have thought that a family-owned brand like theirs would never have taken. BTW, love your cardboard nut storage suggestion, will do that myself. J
    1 point
  21. Thanks Andy. Yes all liquid detergents and low temp. I will have a look at your article and have a play with the machine at the weekend. Thanks again
    1 point

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