>>I also checked out six other well-known washing machine brands and they are all exactly the same. Two stars, one star, "<< yeah, think you are right there. If I hadn't been so exhausted reading through every single Miele entry, I had intended to do the same! (Ironically, one of the few companies to get 3+ stars is.. Indesit, i.e. el cheapo)
I agree about the reviews being skewed to people who complain (as they are more likely to vent their feelings than satisfied people) - shame the National Appliance Federation or whatever it is called does not mandate an independent email survey of registered customers at the 2 year stage, would be very handy,
I do think that Miele should be held to higher standards however - first of all, many of the lousy repairs cited with other manufacturers will have been carried out by third party engineers - unlike Miele, where you are more or less forced to use their guys/gals. If I remember rightly, they justify this along the lines of 'our machines are so advanced, it would not make sense to let possibly untrained engineers repair them'. Yeah, right - if I do have to pay for a repair, I'll be hunting out a competent independent - assuming they can get hold of manuals and parts.
Talking of parts, have you checked out the latest prices? Looking at espares, it looks like the following:
Washing Machine Drain Pump = £114
Washing Machine Door Hinge = £68
Heater element = Washing Machine Heater Element - 2650W = £104
Washing Machine Outer Door Frame = £207
Could be wrong, but looking quickly over e.g. AEG prices (so, mid-range) they are generally 50% of the price or less. Think you have also pointed this out in past articles.
As you probably noticed from the Miele reviews (after weeding out the ones from the ignorant whiners) the story seems to be: The machine failed - we called Miele - they argued the toss about the warranty, if there was one - they then took ages to send their repair guy/gal, often cancelling at the last minute - the first repair often did not work - and often if they did offer to repair out of warranty, the parts cost was so astronomical we were left thinking better to junk and replace.
I wish I had access to the cost spreadsheets for Miele but in the absence of those, my (totally uneducated) guess would be this - I can get a nice-enough looking Beko washer-dryer WDA914401W for £422, with a Best Buy rating from the blessed Which?. Now, clearly the Miele has a better outer drum (steel - so lasts far longer and is impervious to objects making holes in it), plus a better external finish (really tough enamel). I would guess that unlike my Miele, the Beko suspension etc. could not deal with just a single pair of jeans (rapidly becoming my number one reason for buying a Miele). Does it have better electronics, which are better protected? From what I have seen, unlikely (and a detailed review on the German site made it clear that the workings of the newer Miele control panels are totally counter-intuitive).
But of course the Miele model is, at cheapest, £1700 - i.e. £1278 dearer.... and (total guess) I assume that the steel outer drum and the nice enamel exterior and even the better suspension should only add at max £150 in construction cost. Let's be charitable and say that leaves + £1000 in extra cost price.
At £422, if the dryer seizes up etc. after 2 years (remember, our Miele is showing key faults at 8.5 years of very low usage, so really just 2-3 years normal usage), then I have a fairly easy choice - chuck the Beko and replace, or go to Joe/Joanna round the corner and let them do a repair, probably max £150.
My gripe about Miele (echoed by others) is that they claim absolute superiority in quality and design, and that darned 'Built for 20 years - but we only guarantee for 2 years' tripe. I do believe their washing machines (in the past at least) qualified for this statement, and also their hoovers and probably their dishwashers too. As for their other appliances - and especially their washer dryers - not so sure.