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John Lewis give 2 year guarantee on white goods appliances

 

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Showing content with the highest reputation on 11/07/14 in all areas

  1. I had this exact same problem with the same model of washing machine, and after seeing this post yesterday, I decided to investigate. This machine has a drain pump and a circulation pump which sit either side of the pump housing, but the pumps are identical. The machine only made a grinding noise during wash, not draining, so I was pretty sure it was the circulation side that was the issue. After removing it and testing it, it worked flawlessly, but it was pretty clear that the black pipe running to the top of the rubber seal on the drum was blocked (I couldn't blow through it). We live in a very hard water area, and the pipe is quite narrow and was blocked with scale. After squeezing it to break the scale up, and blowing as much as possible out, it became clear, and after reassembling it, no more grinding!
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