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  3. Thank you so much for the advice given on this page, I was having to reset the thermostat switch constantly until the other night when we could start to smell burning, switched off immediately obviously!!! i took the leap after having to buy a torx screwdriver set first and managed to dismantle enough to find the motor fan and wedged it open enough to clean offending fluff so much of it. I did notice underneath the sticker on the motor that the fan is help onto the housing using a circlip, I did wonder if I removed that would I be able to remove the top and then lift the fan out (without the need to use a metal saw?) on the occasion I didn’t try it in case I couldn’t fix it back on) but may try next time. Just to say thanks again for giving me the inspiration to try it I have so far run 2 fluff cycles a quick wash and am currently drying towels, there is no smell of burning the heat is good and the thermostat hasn’t tripped.
  4. Hi, Miele technical support replied back to me with the advice that it need one of their engineers to attend. If however anyone here could get back to me with some advice it would be much appreciated!!
  5. I have an issue with my Bosch washing machine. On the inside of the drum, just off centre of back wall seems to be a crack/chunk that has sharp edges. Anything I can do to fill the chunk with please? Much appreciated
  6. Hi there ive read the troubleshooting questions and can’t find an answer. I moved the machine from my mums garage to my house in the back of my car and have plumbed it in. It works on all cycles but I can’t open the door? Even when the door lock light goes off? any ideas please? thanks so much hells
  7. It's unusual for a washing machine not to have one these days but they are normally easily visible at the bottom left (or occasionally right) of the washing machine. Right where your foot would be if you stood really close to the front. Sometimes they may be behind the kick strip. It will tell you in the instruction manual if you have one. If not you should be able to download a manual from this page Washing machine instruction manuals
  8. When clothes are done washing they have specks of dirt and debris on them. So I was wondering if the Samsung washers have some sort of filter. Thanks for any help.
  9. My Beko washing m/c [WX842430B] wont start any cycle. It is remaining on Start/Pause flashing with the End cycle cursor flashing, no matter what cycle selected. Any ideas? DS.
  10. This is usually caused by a metal object like a coin or screw that gets under the drum and is punched through during spin. I would say it would be extremely difficult to repair. To repair it you would need to use some epoxy resin that has two strips of plasticine-type halves that you mix together and press into and around the hole. But it can be difficult to ensure that it sticks properly to the plastic drum. You would need to properly roughen it up. Ideally I would try to fix it from inside and then on the outside but you can’t even strip many drums down now, and if you did you would need to replace internal seals - and it’s a very big job.
  11. Hi, My Samsung has developed this leak. Is it going to be easier/cheaper just to buy a new machine? Thanks James
  12. Just had the same problem with the small black pipe by the waste outlet bend. .Seem to work fine now with no leaks
  13. So I have a Hotpoint Washer-Dryer Machine. Worked fine for ages. Then it started playing up. Model Number: RG864SUK As I looked into it the Washing machine half works fine. The tumble dryer part is the issue. The condenser (semi-clear plastic) has produced a hole exactly above the pcb. The pcb isn't damaged but the hole in the condenser is an issue. I need to replace it. The genuine number on hotpots website is J00299675. Should my unit have a hole in, what could have caused this? Can I get away with replacing just the condenser unit? I can't purchase the part on the Hotpoint website. It says I have to call the fix helpline which I don't want to pay for. Thanks in advance to anyone that responds.
  14. Sounds very much like the dryer capacitor to me. Have had these exact symptoms on numerous dryers (not washer dryers though) and a replacement capacitor fixed it every time.
  15. I can’t engage twin dos as each time I try I get the message replace cartridge 2. However that cartridge is full. Have tried reinserting several times, turned machine off and on , all with no luck. Tried to run maintenance programme but get same problem when told to insert cartridge into compartment 2 - it doesn’t recognise that the cartridge is inserted. any ideas gratefully received.
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  17. Hi, I have the same issue with my Samsung Eco Bubble. I’ve noticed it’s worn through on a couple of places around the drum, I will get a replacement seal. Would I also be ok to use mine until it arrives? Have I understood right; that if I spin the drum by hand it should be smooth but also that it’s normal to be able to lift the drum slightly. I can’t understand why the rubber has worn away on a 3/4 year old machine and I had my previous one for 15 years and I never had an issue like this. (Although it was a different brand). I am convinced something is not right with the drum if it’s rubbing the seal and it shouldn’t move as much and my husband is sure it’s fine. Any other ideas? I do notice it’s not on every load and thought perhaps it’s the weight of the washing not being evenly disturbed when spinning. Would this be enough to cause this level of damage?
  18. Wow that’s the briefest video ever Too short to get an idea. To troubleshoot something like that you need to take off the belt to work out if the noise is caused by the motor, the belt or the drum. Also make sure the plastic drum pulley isn’t loose on the drum shaft.
  19. Furthermore... When turning the drum direct from inside the drum ie. through the open door...I can feel a slight "judder" in the drum as if it moves slightly off its course just as that knocking sound occurs...it's barely noticeable but I can definitely feel it.
  20. Have recorded a very brief video which hopeully gives an idea of the sound made when the drum is turned anti-clockwise by hand... The sound heard is consistent and occurs when the drum hits a particular position when spun. Thanks once again for any help. VID_20200522_144113_01_01.mov
  21. Thanks or youe response. I've messed around with the photos and now got them to attach. Having looked in the back of my machine again today, I found another of these "spindles" meaning I suspect it is something to do with packing.
  22. The part could be from the transit packaging and not needed. What size are the photos?
  23. I agree. That sounds ridiculous. Of course they know they can tell from the serial number. Go to a spare parts Site such as advertised on this site and put in your model number to try to find them. Having said that, replacing drum bearings is a very big job with several possible complications and the parts are expensive. I would advise against trying to fit them especially on an older machine.
  24. Hi all! I'd be grateful for your help... A couple of weeks ago, I was using my Indesit WIXE127 (UK) (TEV) which I've had for perhaps 9 years from new without any issues. Just as the wash was finishing its final spin, it began making a loud, rapid knocking sound and what appeared to be smoke came from the machine! Believing the machine to be knackered, I waited for the smoke to clear and had a poke around. I started by unscrewing and removing the back; there was nothing obvious. Nothing appeared to have caught fire. What I did find however was the plastic part lying loose on the base of the machine. As I looked through the door, I could see that the seal had somehow become caught between the drum and whatever surrounds the drum (excuse my lack of technical terminology!) wedging the drum and preventing it from spinning. By removing the seal, the drum came free again. A few months ago, I did use a mould cleaner on the door and there did appear to be some perishing of the seal around where it became trapped by the drum. So... My working hypothesis was this: The seal had perished possibly due to the mould cleaner and part of it had become wedged by the drum. When the drum attempted to spin, the friction caused the rubber seal to smoke. There were signs of charring on the seal. I replaced the seal today and gave the machine a go. It's 90% fine in that it washed fine, the drum span and nothing smoked. What I did hear however was a knocking sound when the drum is turning anticlockwise. It's absolutely fine when turning clockwise. When turning by hand, the same; no noise clockwise but knocking anti-clockwise. Given the symtpoms described: 1) What could be the issue? My guess is something to do with a bearing or gear? But this an uneducated guess and any ideas would be appreciated... 2) What is the plastic part I found in the base of the washing machine? I have tried to upload pics but for some reason the forum is saying the files are too large even though they're well undersize... I'd describe it as appearing like a small cotton reel around 40mm in length, one end is slightly flanged. It appers to be made out of plastic/nylon with a hole going right through as if a shaft is desiged to pass through it. It's an off white colour. 3) Could this part lying loose be part of the problem? Many thanks in advance for any guidance any of you kind people can give... MW
  25. I have a Hotpoint Model WMA9 - Serial Number 07101058 (an older machine given to me). Just lately it has been a bit of a noise and when turning the drum by hand it's making a bit of a grinding noise. I know the bearings on the drum are going and made enquiries today at Hotpoint as to what bearings I need. The reply I got over the phone was that it could either be 30 OR 35mm bearings and would need to take them off to check, and would I want an engineer to come out? No thank you was the reply! So they genuinely can't tell me or won't unless I buy from them? Does anyone know which size my machine would need - many thanks.
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