UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
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Most faults already have help published here - Troubleshooting common washing machine faults
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2,130 topics in this forum
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Our machine is a few years old now and apart from its spin, "jumpiness" as referred to in your review, has been totally reliable - up until now. A couple of days ago the machine just stopped. It appeared to be moving from the prewash phase to the main wash and just stopped. The door glass appeared to be warm, though not too warm, suggesting the heater was working fine, then I noticed the little "padlock" light was out. The only light on was the second one down green led for "wash". Assuming this was a door interlock fault, I've just fitted a new one (surprisingly quick job - I should have known better) and reconnected the machine and it is still the same! There d…
Last reply by colino, -
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We all buy Samsung because it is a "good brand" and products seems to last longer regardless the cost. And supposedly if ever something happens to products while still in the warranty period, Samsung will fix it or replace it. Unfortunately this is not what happens when you find yourself in this situation, the customer service department is not very helpful. I got a washing machine in 2011 with comet, unfortunately comet close down, but now the washing machine stops working, call Samsung to get sorted, someone from DOMEX came down to have a look at the machine, without opening to check the inside suddenly conclude that it was due to the installation,"sth behind the ma…
Last reply by Whitegoodshelp (Andy), -
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Hello, my first post and I'm a real layperson when it comes to washing machines so please bare with me. Can someone tell me what the effects of a 'frozen sump' would be please? My landlord is claiming this is why the machine isn't working but I'll be honest and don't trust him a bit. Thanks in advance
Last reply by Whitegoodshelp (Andy), -
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The programs I normally use start and finish as per normal but clothes are still soapy and wet. Rinse only settings likewise. Drum is still partly full after spin cycles, which are slow, presumably because of the extra weight of water slopping around, slowing the motor. I drained the drum via the filter, the pump was clear of debris and no damage. Outlet drain pipe (pump discharge) is clear, as is the pipe to foul, no problems there. When I took the back panel off and watched a rinse only cycle, the water level never dropped significantly, the drain pipe only trickled water when the pump was operating and the rinse only cycle finished with the drum never draining…
Last reply by pumpsump, -
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sooo.... the turning dial on my washer cracked one day, and ended up basically breaking up bad enough so the whole entire knob / dial piece has came off.... leaving the metal rod exposed.....The rod will not budge or turn no matter what i use for leverage. So my question is , without new parts, is there anyway I can continue to use the machine (i.e. select a load size) without a replacement knob.
Last reply by Whitegoodshelp (Andy), -
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Hi Hopefully someone can point me I the right direction here. I did follow your DIY repair link but there's nothing there that really addresses my problem. I have the above washer dryer. It seems to wash & drain fine but after the spin cycle the clothes are still very wet. I've removed the bottom hose that connects the drum to the pump and cleaned this out (a hair clip; a 2 p; and some gunk). When I disconnected it I got a small amount of water out, maybe a cereal bowl full but that's it so I think it's draining and suspect something to do with the actual spin. The pump itself I replaced about 2 yrs ago and more recently I had to change something to do with power…
Last reply by Whitegoodshelp (Andy), -
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Hi, Well posted a couple of times before and have always got out of jail so to speak but now I fear sadly for the worst. Washing machine starts ok on E cycle - colours@ 40 and ingests liquid no problem, mixes up liquid to get lather no problem and works for about 10 mins maybe 15 and then stops. TBH I am not sure/can't remember what the next cycle would be (ingest more hot or rinse) but all I get is that electrical hum of death which would stay like that for ever unless I move the dial round click by click until the machine finally responds to the spin cycle. Any ideas would be extremely welcome, as the old girl was working perfectly yesterday and has served me extreme…
Last reply by edhorwood, -
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Hi, newbie here..... Was washing some towels tonight in my 11 year old washing machine, and near the end of the spin cycle the machine made some grinding noises, then the drum stopped spinning. After reading these forums I tried to troubleshoot a little bit -first putting a soggy towel (just one) in the drum and started the spin cycle. But again, the drum didn't move. After switching it off, I checked the drum movement by hand, and it does rotate but there is a slight resistance compared to when i have spun it round previously to check for the odd sock for instance. I could have put too much in the drum to start with, or else something has worn down. Any suggestions would…
Last reply by Whitegoodshelp (Andy), -
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Hi All, Please please can someone help me save my washing machine before my better half gets her way and makes a bee line for the washing machine shop with my wallet in hand!!!! We have a superb Miele washing machine which has given us faultless service over the last 9 years or so. In the last 9 months its developed a nasty smell, we always leave the main load and powder draw open, we have always followed the recommendation of a hot wash every couple of months and can't understand where we have gone wrong. I assume the smell is due to bacteria build up, I have tried the maintenance deep clean products from the supermarkets, it seems to work for a short time but the sm…
Last reply by mark1caroline, -
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Hi all, My 2.5 year old daughter shoved a small plastic spoon into the hole in the drawer where detergent flows down. It worked its way down the rubber pipe and is now rattling around in the drum. The machine seems to work OK but makes a heck of a noise on spin. I've checked some vids about how to get into the drum but clearly its a job for a pro. Is there anything I could do to get this object out easily without having to call an engineer? If not, is this relatively safe if I have to live with it? Many thanks for any help given, Marc
Last reply by edhorwood, -
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Hi, I have a Hoover OPH 716 DF- Problem, when we turn the programme selector the digital display jumps all over the place, it settles on the programme above or below the one we want, desperation makes us tap the area around the selector where eventually it settles on the chosen programme, is this a new display? (Quoted £100-ish) or is there an easy fix for this? Best Regards.
Last reply by Whitegoodshelp (Andy), -
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Hi all I have a problem with the above mentioned washer On power up (selecting a program) the door security LED remains statically lit - it should ordinarily flash until the start button is pressed - whereupon the interlock activates and the machine starts filling etc... I thought it could be the interlock - so I replaced that - but no change. On occasion in the past if you rotated the program dial - the door security LED would flash and it would start the program. Of late though nothing seems to get it to start. When it did start - it ran through the program fine with no errors. The different programs still display their relevant spin / temperature LEDs when selec…
Last reply by Whitegoodshelp (Andy), -
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This is part 2 in the saga of the Beko WM74155LS which we had delivered on Friday. So we got it all connected, retaining bolts removed and put a half load in. Dial turned to quick wash, temperature and spin type selected and pushed the start/pause button... and pushed the start/pause button... and pushed the start/pause button... and turned the dial to another setting, pushed the start/pause button... turned the childlock on then off again and pressed the start/pause button... So I'm sure you get the idea that no matter what we do, the machine just will not start. As yesterday was a bank holiday in the UK, I rang Beko today. After going through all the usual pre-problem…
Last reply by Whitegoodshelp (Andy), -
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Hello, Does anyone have any knowledge as to what error code E80 refers to on the above model washing machine? It is not listed in the booklet I have; prior to this being displayed the washing machine had, on a couple of occasions, failed to spin correctly with the items still be soaked at the end of the cycle, but it had then gone on to be fine again for a few months. Thanks
Last reply by Tessa Parker, -
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Hi all, I've looked through your site for various topics about replacing the bearings in my WML520P(UK)R. The bearings are currently only very slightly noisey and I'm mechanically fairly capable. The great spares site associated with this forum lists drums complete but not bearings, elsewhere it refers to changing bearings and spider for wm* machines excluding the WMA models. I would like to change bearings only, will be a case of removing spider and inspecting/measuring the surface the bearing runs on. Are there bearing kits (with or without spider) for this model? All advice greatfully received. Kbs
Last reply by Whitegoodshelp (Andy), -
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Hi I have been having some trouble with my above mentioned washing machine. I bought this new 2 1/2 years ago with no problems until now. I had a wash on while I was out and came back to find the lights flashing rapidly on the machine and the machine hadn't finished the wash and still had some water in. I tried to put on a drain cycle but this failed and the lights flashed again. After painstakingly slowly emptying my drenched clothes and all the water (with a jug!) i took the front of the machine off to check the pump - no problems noticed there. I have also looked at the back of the machine and notice no kinks in tubing or anything (the machine hasn't been moved since…
Last reply by edhorwood, -
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Our Hoover washer-dryer model 856DG-80 has a serious fault. It has been making a lot of noise, jumping across the room recently. I also noticed that the drum bangs when moved, and I could here some jangling sounds. So, I had a look underneath the machine, and found that the large concrete block has broken in two, plus the attachment to the drum has broken. The photo shows the concrete block, plus all the fixings which were rattling about in the machine (bolts, washers and some plastic). My question is this: is it a write-off, or is this worth paying the £116 to Hoover to come out and fix (and pay for more parts)? Given that the plastic which broke off appears to be off …
Last reply by jimbobfruitbat, -
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Hi to all. Last Sunday the washing machine stopped & the following error appeared. Aqua Stop. So out with the torx drivers & took the top & back off. The bottom of the machine had filled with water. Fault traced to a hose popped off the drum. Replaced this and dried the bottom of machine. Switched on again a few hours later, and now on a wash cycle or spin the drum only rotates about a quarter turn this is accompanied with a loud high pitched squeal only it's not a squeal. Pulled the motor out & checked brushes, all good. Checked all terminals for resistance good except no reading for the speed sensor. Assumed this was the problem so purchased a reco…
Last reply by Whitegoodshelp (Andy), -
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I have a de error on my washing machine so I replaced the locking mechanism but the de error continues. What would be the cause of this. Would replacing the pcb board be the only other cause to this issue. The machine is a samsung J1045 7kg front loader. Any advice would be real helpful. Thanks.
Last reply by Whitegoodshelp (Andy), -
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Hi all I replaced my Washing Machine motor the other day after my wife had commented that it was very hard to turn the drum by hand after a wash. For a few months now the motor had been making alot of noise on full spin and i knew the bearings were on their way out, When i removed the motor it is very hard to move the shaft. When i had replaced the motor and put everything together, the Door lock Light is flashing and locks straight away. I am able to select a wash program, when I click start nothing happens Just a flashing door lock and 5 Bleeps. As soon as the mains is connected the door locks and will not unlock until mains is unplugged. I fitted a New Door lock N…
Last reply by edhorwood, -
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Hi, I have a hoover VHD8142-80, it was stoping towards the end of the wash with flashing led lights indicating heater element. This was not replaced and ignored about a year now. The machine now does not run after triggering off electric circuit breaker, once breaker turned on the machine was still on the cycle with nothing happening except when dial set to off door would open eventually. It was left to finish the cycle which took approx 24 hrs, but now when attempting to start, it sets a wash cycle with door locking but the door security light keeps flashing and the wash never begins, no drain pump sound, no motor spinning, just nothing apart form door locking. I de…
Last reply by Whitegoodshelp (Andy), -
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Hi there,I was wondering if anyone can help me diagnose a problem that I'm having with my Hotpiont WDL540 washer/dryer, it is instantly tripping the rcd as soon as the door is closed. By then pulling the green plastic strap under the machine to open the door again and resetting the rcd, the machine comes on fine, but as soon as is closed, it instantly trips again. Is the door switch the faulty part? Many thanks in advance, Suben
Last reply by Whitegoodshelp (Andy), -
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I have a Creda w220vw washing machine. When I start a programme (any one on the dial) it will run for a few seconds and then all lights go out and stops. If I turn the dial to off and back to the programme about 20 times it may eventually keep running and finish the programme. In between restarting the programme I have to wait about 10 seconds before turning the dial back to the programme again else the lights do not come back on. The door locks ok and the door lock light comes on. It takes in water ok and drains ok if it manages to get to that part of the programme. It turns ok and spins fine when it keeps running. I have pulled the machine out and emptied the drain fi…
Last reply by Whitegoodshelp (Andy), -
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I bought a Miele W5740 in December 2011 from an approved Miele centre. At that time the machine qualified for a free 10 year parts and labour warranty which I duly registered. 2 Days ago as I went to remove clean clothes at the end of the cycle, a small section of the rubber door seal came away. Its probably only 1 or 1.5cm long, from the front outer section that goes up against the glass window. I have attached a photo showing the section that has broken and the whole it left behind in case that is useful. I rang Miele expecting this to be covered by their 10 year warranty but they said it is a maintenance issue not a mechanical issue and therefore I have to pay for…
Last reply by edhorwood, -
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Hello, im living in a apartment temporally and i think i broke the washer machine, i load the machine with a heavy mat and now the machine is hitting hard on one side... what i should tell to the owners? How much it will cost the repair? Should i tell them that i load the machine with heavy laundry clothes?
Last reply by Whitegoodshelp (Andy),
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