UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
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Most faults already have help published here - Troubleshooting common washing machine faults
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2,130 topics in this forum
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I have contacted various suppliers of Bosch spares who tell me that the retaining bolts and the rubber washers/ spacers that hold the concrete block (that comes as a kit) is obsolete and no longer available. The block is loose and bounces around. I believe that the same construction was used for a number of machines. Seems a shame to scrap the machine for the want of some washers. Is there something I can do?
Last reply by Whitegoodshelp (Andy), -
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Hello, In the last week this washing machine has stopped heating the water - I can tell this because I have an energy monitor that is only showing a slight increase in consumption during all parts of the cycle (0.5-1.0kwh compared to up to 3kwh before) during usage, plus the door glass is stone cold throughout the cycle, even on a 90degree cycle (before last week, even on a 30degree it would warm a small amount) I am unsure how any fault codes would be displayed, the machine has an LCD text display (when I once turned the machine off with the water supply off a message appeared to this effect so I would expect some kind of feedback to any problems on here) but there is …
Last reply by Whitegoodshelp (Andy), -
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After reading the troubleshooting tips, I thought it might be a broken spider as, when you turn the drum, it becomes difficult at one point and makes a scraping noise. Just had someone out and he said it's not obvious what it is. Has taken it apart and now now drum turning better but still a little scraping. He took out the heating element and now it won't go back in ( which he warned me might happen). Possible solutions: 1. Replace heating element and front plate (£128 plus vat) 2. Just replace heating element (£48 plus vat) but he says drum will still be catching a bit. 3. Get a new washer (this one is about 7 years old and don't use the drier much). Would b…
Last reply by Whitegoodshelp (Andy), -
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Hello all, Ive just had to thaw out my fagor ff136 washing machine- incoming water supply, link to drum, and waste pipes were all frozen. Since then it keeps tripping the RCD, usually about 10 seconds after the cycle starts. I have managed to get it to run a full cycle using the delicates/wool setting at 30 degrees but no other program will work. I'm guessing an element fault (i will be testing the IR when I get hold of a tester this week), does anyone have any ideas that may help me sort this out? Thanks in advance, Paul
Last reply by Whitegoodshelp (Andy), -
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On a Hoover New Wave 1100 model AC170. Over the last week I have been getting error E1 when trying to carry out a wash. I normally run program 5 (non-fast coloureds). When I ran the program today, I noticed that the error came up about ten seconds after the main wash cycle, as it was starting to empty. I re-ran it on a different program, and again it stopped about ten seconds into the emptying cycle. I changed the program to a fast spin, and the machine emptied correctly without any error, and ran the spin cycle fully. Not sure therefore where the fault is and how much further testing I can do before trying to take the machine apart. Any suggestions?
Last reply by Whitegoodshelp (Andy), -
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hello, my hotpoint aquarius WMF940 door will not lock. It just clicks repeatedly. I have replaced the door interlock device but has made no difference. The door interlock just clicks repeatedly. Anybody any ideas?? I need help!! PS: i have already tried several trouble shooting websites.
Last reply by Whitegoodshelp (Andy), -
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Our 6 year old ish Capel WMI1012 has recently destroyed the door seal (we were finding balls of rubber in the wash, and eventually strips of rubber). Initially couldn't find from where, but when the strips turned up, it was obvious it came from the door seal. I ordered a new door seal, and set to stripping it down and replacing it yesterday. However I noticed that the inner drum isn't quite running true to the outer drum, and am concerned that if this isn't normal, I could just destroy the door seal again. Can someone take a quick look-see at the following short video, see if this is abnormal or not. [link removed (broken)] I have since taken the back off, and the…
Last reply by Whitegoodshelp (Andy), -
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Hi, I am new to this forum and this is my first post. I am just finishing refitting my daughters kitchen, which included adding a trap for the washing machine outlet. I did this because previously the outlet went out through the wall to an open drain (it's and older type house) and she was getting a drain smell when the machine was used. I assumed it was coming back up the waste pipe, hence the new trap. After the first wash I noticed the smell was still there, so now I am thinking it is the machine itself, or maybe the end of the outlet hose that goes into the stand pipe. I would be grateful for advice please, also, where do I get one of those hook things that helps the…
Last reply by freddysmith81, -
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I have a 15 month old Hotpoint WDL520 Aquarius washing machine which works perfectly. But I've just noticed a large scratch on the internal glass of the door. You can feel it - it's like a groove has been scratched into it - ie it's not a crack. It's black, although the glass is clear. The scratch goes from 9 o'clock to 3'oclock, on the bottom half of the glass. There's no scratch on the top half of the glass; I'm guessing this is because of the shape of the internal glass - it's recessed on the top half. The only thing I can imagine which has caused this is the edge of the metal drum wobbling and banging into the door. If so, I don't know if it has happened over …
Last reply by Philip 0603, -
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Our Beko WM5120 has been fine until the last day or so. Now, when we put it on to wash it don't appear to take any water into the drawer. I've checked the pipes and all appears to be fine, just that the machine won't take any in what so ever. Tried emptying the excess water from the filter at bottom of the machine, cancelled the programme and started a new one. The pump starts to kick in but again no water is taken in and so the pump just carries on until I turn it off or cancel the programme again. Any help will be much appreciated
Last reply by Whitegoodshelp (Andy), -
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We have just bought a Miele W 1913 and have just done our first wash,i have set it up vertically and horizontal square as well all four adjustable legs seem to be level on the floor where there's no obvious rocking, but it still seems to knock, any suggestions?
Last reply by Whitegoodshelp (Andy), -
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Hi. I hope someone might be able to offer some advice... we have an 8yr old Hotpoint WMA58P washing machine from new. recently it was getting really noisy on spin, so i bit the bullet and ordered a set of drum bearings and thought, while i've got it apart, i'll replace the motor brushes for good measure. Taking it all apart, i labelled both the connections and the plugs so i knew where to put everything back, then stripped everything out. I successfully replaced both the brushes and bearings and put it all back together. the washer worked before i took it all apart, just very noisily. While dismantling it, I noticed the motor brushes had ALOT of soot and were very worn…
Last reply by Whitegoodshelp (Andy), -
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Hi, as the title suggests I have a hotpoint WD62 that is tripping the mains. The machine will trip the mains once the water level has reached a certain level. Manually emptying some of the water allows the machine to complete a drain, spin and dry cycle so it is definitely not the motor or dryer heater element. What could be causing this? I had suspected the heater element but feel that is unlikely as once just a small amount of water has been removed it stops tripping and can complete a drain, spin, and dry cycle without issue. I suspect that possibly be some of the wiring from the pressure switch has lost its insulation and is causing a short when the pressure sw…
Last reply by Whitegoodshelp (Andy), -
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I have a Hotpoint WML540 Aquarius m/c. During the spin a violent banging is heard throughout the cold water supply pipes, seemingly occurring near the ball valve in the cold water tank. As far as I understand the only connection between the m/c and the supply pipes is via the cold water inlet valve in the m/c. Can anyone provide an explanation. I've thought about a "water hammer" effect but cannot understand how this can happen during the spin cycle when presumably the valve should be closed. Thanks in anticipation' John W Thomas
Last reply by Whitegoodshelp (Andy), -
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I have a bosch exxcel washer dryer, around 4 years old. It has been getting stuck at the end of the cycle on 1 minute on most cycles, but always works on super quick programme with no problems. Over the weekend, even the super quick is failing to drain the water away, with water sat in the drum. The filter is clear. Out of curiosity, I disconnected the waste pipe from its normal drain point (it is normally connected to the u-bend of the waste pipe from the kitchen sink). The trap and pipework are clear, and and although there is a bit of gunk on the inside of the hose - it appears to be clear. The sink drains very rapidly - i.e. if I fill it and take the plug out it…
Last reply by Whitegoodshelp (Andy), -
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Hi there i have read the online troubleshooting and wanted to check. Tell you what i have done so far, changed out the bearings refitted everything but the belt keeps coming off took the top off again today and did a little video did notice this before but the movement on the pulley would this be enough to thro the belt off. It nearly goes a whole cycle then 1 or 2 mins from the end the belt comes off. Thanks in advance for any help without forums like these and other types i use i would be in a dark pit alone so many thanks http://www.youtube.com/watch?feature=player_detailpage&v=BkuBtv6UaPU
Last reply by Whitegoodshelp (Andy), -
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Hi all, Apologies for posting a possibly inane and simply solvable question, but after several hours searching the internet and some time spent in B&Q, I'm rather at my wits end. Hope someone can help! Old washing machine -- cheapo (awful!) Haier we bought when my girlfriend and I first moved in together -- died a death. So, went out and bought a John Lewis machine (made by Zanussi, i think?) with a 3 year guarantee and the offer to take the old lump of junk away. Blokes came to install it but due to a quirk in our house, the washing machine sits in a cupboard adjacent to the kitchen meaning the waste pipe goes through a hole in the wall into the sink trap. Probl…
Last reply by Pinkus, -
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Hi there i purchased a Bosch washing machine (6kg) in March and up until recently its been a great machine, but lately my clothes are coming out of the washer looking fuzzy as if they've been worn dozens of times and as if someone has rubbed them with wire wool, and this has happened to brand new clothes, i've checked the machine to see if theres any rough parts but i've found nothing, what puzzles me is i turn the clothes inside out but they are still coming out the same, if there were any rough parts on the machine wouldn't the inside come out worse? I've tried different wash settings and different spin settings but nothing seems to be working, and i never overload the …
Last reply by Whitegoodshelp (Andy), -
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I noticed the other day that my machine is not taking warm water into the main right hand compartment, it's taking just cold water into the left one. I automatically assumed the program mechanism. However, I removed the hot water pipe to the machine, and the pressure is high. Reconnected the main hose, disconnected rubber hose from inlet valve to the soap compartment. Switched on and water drizzled out. No pressure at all. So, I am now confused, thinking of changing the inlet valve which is obviously faulty. I have no idea if the machine will take cold if the warm is not working properly? I don't think it's the program mechanism, it's a mechanical type which would be a hu…
Last reply by Whitegoodshelp (Andy), -
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Hi all, We are having a bit of a problem with our washer, it is a VHD842 and is only a couple of years old. I'm not entirely familiar with washers (i'm writing this on behalf of my parents) so please do excuse any terminology that may be incorrect, ok so the problem is as follows: The washing machines spins at the start and takes in the washing powder, but when it is time to take in the softener, it doesn't. The softer remains in the drawer. We've tried it numerous times and the same problem occurs. We have tried various time limits e.g half an hour and an hour, but the problem persists. Another few issues we have noticed also are that the washer now no longer spin dri…
Last reply by Whitegoodshelp (Andy), -
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Hi folks I've got a slightly troublesome Hotpoint Electronic 800 De Luxe 9524W, which I believe is one of those classic old British made models from the 80s. It's more or less running fine, but frequently enough to be a bit annoying, the drum stops spinning and sometimes even stops turning completely, when it has what I consider not too heavy a load, e.g., a couple of towels. I can consistently get the drum working again, by pulling the machine out and unplugging the motor from the control unit for a few minutes. I'm no expert, but this seems to indicate to me that the overload switch has become too sensitive, and is unable to reset itself back - unplugging the machin…
Last reply by Whitegoodshelp (Andy), -
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I have a Meile Prestige Plus, it's nearly 2 years old, but this problem has occurred since it was new. On a cotton cycle, all temperatures, there are excess bubbles. Sometimes the excess light comes on but sometimes the lather is just coming out of the detergent drawer! The amount used is carefully measured and amounts strictly adhere to the manufacturers recommendations. The drum is not full and I really can't see what I am doing wrong. I would be grateful for any advice, I contacted the manufacturers when it was new but they were not able to she'd any light on it. Thank you
Last reply by Whitegoodshelp (Andy), -
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Hi there, Last night a fuse tripped in my fuse cupboard. Reset it, checked everything was working (i.e. fridge, freezer etc), but noticed that the washing machine had stopped in the wash cycle. I removed the clothes, and have emptied all the water from the hose and filter, and switched the machine on/off countless times from the mains. When trying to put the machine into a new programme, all the buttons work, all the lights work, but when the cycle is due to start, nothing happens, no spinning, no water, no noise. Any help would be very much appreciated. Thanks a lot, Paul
Last reply by Whitegoodshelp (Andy), -
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Hello.. My Hoover Oph 716 DF has recently stopped working. Basically when the start button is pressed nothing at all happens.. Usually a led lights up when the start button is pressed or flashes if the door isn't closed properly.. Machine has power as display is still lit.. Other buttons still function as normal. I tried dismantling the machine to get to the buttons to see if I could try swapping them around but they're all soldered directly to the circuit board,, I've also tried unplugging/re-plugging in all the connectors on the circuit board but no joy there..Same with the interlock., No error numbers are showing up on the display. Machine is 2 years old. Any s…
Last reply by Whitegoodshelp (Andy), -
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I have a fairly modern Servis M9310. (yeah, I know, but it was cheap and I needed something quick to replace our old machine). All was fine until about a month ago when it developed a problem. During the wash cycle the drum would 'stutter' slightly, almost like a slight 'misfire' on a car. I took the back off and the belt was in a bad way and rotating the drum by hand you could feel it wasn't running right. After a quick inspection of the brushes and a new belt the machine was put back together and ran OK. However, the fault has come back, worse than before! I have inspected the belt-still good as new. I have checked the brushes again (Tons left) and cleaned/inspected …
Last reply by Whitegoodshelp (Andy),
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