UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
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Most faults already have help published here - Troubleshooting common washing machine faults
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2,176 topics in this forum
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Hotpoint wma40 as with with many machines has not got a removable back. How can I access the motor to check connections and brushes?
Last reply by Whitegoodshelp (Andy), -
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hi im looking to get some help with my washer dryer its a hoover 1200 the prolem is it fills up with water and makes the usual noises but it wont start washing i have checked the fan belt which seems ok, also when i put it on dryer mode it heats up but again no movement with the drum? has anyone got any ideas what the problem could be? just a note it drains the water out ok so it looks like the pump is maybe working, any answers would be greatly appriciated thankyou
Last reply by Whitegoodshelp (Andy), -
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Hi, I have a Bosch Classix 1400 washing machine WFO2867Gb/01 that does not heat the water. There are no error codes and the wash goes through in normal time. This problem only occurred after I changed the bearings on the machine. Therefore I suspect it is something I did not connect correctly or caused some damage while working on the drum. I have checked the element and the NTC and both are working as expected, I have proved continuity of the NTC wiring back to the PCB and also the element wiring back to the PCB and pressure switch. The pressure switch appears to be working OK - 2 different connections are made depending on the pressure applied. What else is involved i…
Last reply by Whitegoodshelp (Andy), -
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Hi guys. My indesit washing machine has developed some strange noises etc... Firstly a big bang on saturday. When load had stopped (after making lots of noises) the washing was black and there was bits of what looks like shredded synthetic (like plastic) inside the drum. I have just spun it now and although working the drum sounds like it has friction, and catching when going around. Any ideas? Had back off and belt fine, had top off and cant see any foreign objects. Thanks in advance
Last reply by Whitegoodshelp (Andy), -
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Just used my Zanussi washer/dryer and there was a light, metallic, rattling/clattering noise as the wash/rinse cycle ended and it started to spin. I stopped the machine and when it was empty I pushed the drum lightly and it moved freely although still rattled. Switched it on briefly to spin whilst empty and it works OK but the rattling persists. My first thought was 'bearings' but I know I forgot to empty the pockets of a pair of trousers because the load I removed when the problem became apparent was covered in shredded paper. Is there a possibility of the noise being caused by a coin/coins or by some other metallic object which may have been in the pocket(I'm missing a …
Last reply by Whitegoodshelp (Andy), -
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I am the at the moment the not so proud owner of a Siemens WM16S460FG/14 washing machine, purchased in Belgium 3 years ago, right before moving to India for my job. Reasoning at the time was that Siemens has an international repair service and is established there too. Nothing can happen, right?.....WRONG! 3 weeks ago my machine failed with errors F:61 and F:34, the door had to be opened using the emergency procedure. I called BSH India, who do the repairs. Well, the model is not available in India and they had absolutely no clue what the error messages mean. I called up Belgium, they told me both messages were related to the door lock safety. Ordering a replacemen…
Last reply by Whitegoodshelp (Andy), -
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Hello, I've got a huge problem with my washer dryer. Here's what's happening: several months ago i noticed that at the end of a wash cycle time was running slowly - now i know it was due to slow draining. Eventually the f05 error came up once every few weeks, but now it's on every time and i can't finish any wash cycle. It gets on between 'wash' and 'rinse' so it's during the first drain. I have checked the filter and the pump (with the ball in), both perfectly clean. I have blown into the outlet hose and it's fine too. I have replaced the motor of the pump with a new one and it's still the same. I can always hear the pump working but the water is not being removed from…
Last reply by Whitegoodshelp (Andy), -
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Hi there The door handle on my LG F1403 broke last night, leaving me with a full load of washing now stuck in the machine! The plastic handle must have perished in some way because the parts of the handle that actually open the door split. I'm not sure if there is a piece of door handle stuck in the mechanism or not, I've tried to get what's there out with my hands but it's quite sharp so kept making my fingers bleed. I can get the part easily enough for £7 or something-great! But what I need to know is how do I fit it once the part has arrived? It says 'Easy' to fit on the parts website but will I need to be able to get the door open in the first place to be able to f…
Last reply by Whitegoodshelp (Andy), -
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I have contacted various suppliers of Bosch spares who tell me that the retaining bolts and the rubber washers/ spacers that hold the concrete block (that comes as a kit) is obsolete and no longer available. The block is loose and bounces around. I believe that the same construction was used for a number of machines. Seems a shame to scrap the machine for the want of some washers. Is there something I can do?
Last reply by Whitegoodshelp (Andy), -
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Hello, In the last week this washing machine has stopped heating the water - I can tell this because I have an energy monitor that is only showing a slight increase in consumption during all parts of the cycle (0.5-1.0kwh compared to up to 3kwh before) during usage, plus the door glass is stone cold throughout the cycle, even on a 90degree cycle (before last week, even on a 30degree it would warm a small amount) I am unsure how any fault codes would be displayed, the machine has an LCD text display (when I once turned the machine off with the water supply off a message appeared to this effect so I would expect some kind of feedback to any problems on here) but there is …
Last reply by Whitegoodshelp (Andy), -
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After reading the troubleshooting tips, I thought it might be a broken spider as, when you turn the drum, it becomes difficult at one point and makes a scraping noise. Just had someone out and he said it's not obvious what it is. Has taken it apart and now now drum turning better but still a little scraping. He took out the heating element and now it won't go back in ( which he warned me might happen). Possible solutions: 1. Replace heating element and front plate (£128 plus vat) 2. Just replace heating element (£48 plus vat) but he says drum will still be catching a bit. 3. Get a new washer (this one is about 7 years old and don't use the drier much). Would b…
Last reply by Whitegoodshelp (Andy), -
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Hello all, Ive just had to thaw out my fagor ff136 washing machine- incoming water supply, link to drum, and waste pipes were all frozen. Since then it keeps tripping the RCD, usually about 10 seconds after the cycle starts. I have managed to get it to run a full cycle using the delicates/wool setting at 30 degrees but no other program will work. I'm guessing an element fault (i will be testing the IR when I get hold of a tester this week), does anyone have any ideas that may help me sort this out? Thanks in advance, Paul
Last reply by Whitegoodshelp (Andy), -
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On a Hoover New Wave 1100 model AC170. Over the last week I have been getting error E1 when trying to carry out a wash. I normally run program 5 (non-fast coloureds). When I ran the program today, I noticed that the error came up about ten seconds after the main wash cycle, as it was starting to empty. I re-ran it on a different program, and again it stopped about ten seconds into the emptying cycle. I changed the program to a fast spin, and the machine emptied correctly without any error, and ran the spin cycle fully. Not sure therefore where the fault is and how much further testing I can do before trying to take the machine apart. Any suggestions?
Last reply by Whitegoodshelp (Andy), -
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hello, my hotpoint aquarius WMF940 door will not lock. It just clicks repeatedly. I have replaced the door interlock device but has made no difference. The door interlock just clicks repeatedly. Anybody any ideas?? I need help!! PS: i have already tried several trouble shooting websites.
Last reply by Whitegoodshelp (Andy), -
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Our 6 year old ish Capel WMI1012 has recently destroyed the door seal (we were finding balls of rubber in the wash, and eventually strips of rubber). Initially couldn't find from where, but when the strips turned up, it was obvious it came from the door seal. I ordered a new door seal, and set to stripping it down and replacing it yesterday. However I noticed that the inner drum isn't quite running true to the outer drum, and am concerned that if this isn't normal, I could just destroy the door seal again. Can someone take a quick look-see at the following short video, see if this is abnormal or not. [link removed (broken)] I have since taken the back off, and the…
Last reply by Whitegoodshelp (Andy), -
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Hi, I am new to this forum and this is my first post. I am just finishing refitting my daughters kitchen, which included adding a trap for the washing machine outlet. I did this because previously the outlet went out through the wall to an open drain (it's and older type house) and she was getting a drain smell when the machine was used. I assumed it was coming back up the waste pipe, hence the new trap. After the first wash I noticed the smell was still there, so now I am thinking it is the machine itself, or maybe the end of the outlet hose that goes into the stand pipe. I would be grateful for advice please, also, where do I get one of those hook things that helps the…
Last reply by freddysmith81, -
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I have a 15 month old Hotpoint WDL520 Aquarius washing machine which works perfectly. But I've just noticed a large scratch on the internal glass of the door. You can feel it - it's like a groove has been scratched into it - ie it's not a crack. It's black, although the glass is clear. The scratch goes from 9 o'clock to 3'oclock, on the bottom half of the glass. There's no scratch on the top half of the glass; I'm guessing this is because of the shape of the internal glass - it's recessed on the top half. The only thing I can imagine which has caused this is the edge of the metal drum wobbling and banging into the door. If so, I don't know if it has happened over …
Last reply by Philip 0603, -
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Our Beko WM5120 has been fine until the last day or so. Now, when we put it on to wash it don't appear to take any water into the drawer. I've checked the pipes and all appears to be fine, just that the machine won't take any in what so ever. Tried emptying the excess water from the filter at bottom of the machine, cancelled the programme and started a new one. The pump starts to kick in but again no water is taken in and so the pump just carries on until I turn it off or cancel the programme again. Any help will be much appreciated
Last reply by Whitegoodshelp (Andy), -
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We have just bought a Miele W 1913 and have just done our first wash,i have set it up vertically and horizontal square as well all four adjustable legs seem to be level on the floor where there's no obvious rocking, but it still seems to knock, any suggestions?
Last reply by Whitegoodshelp (Andy), -
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Hi. I hope someone might be able to offer some advice... we have an 8yr old Hotpoint WMA58P washing machine from new. recently it was getting really noisy on spin, so i bit the bullet and ordered a set of drum bearings and thought, while i've got it apart, i'll replace the motor brushes for good measure. Taking it all apart, i labelled both the connections and the plugs so i knew where to put everything back, then stripped everything out. I successfully replaced both the brushes and bearings and put it all back together. the washer worked before i took it all apart, just very noisily. While dismantling it, I noticed the motor brushes had ALOT of soot and were very worn…
Last reply by Whitegoodshelp (Andy), -
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Hi, as the title suggests I have a hotpoint WD62 that is tripping the mains. The machine will trip the mains once the water level has reached a certain level. Manually emptying some of the water allows the machine to complete a drain, spin and dry cycle so it is definitely not the motor or dryer heater element. What could be causing this? I had suspected the heater element but feel that is unlikely as once just a small amount of water has been removed it stops tripping and can complete a drain, spin, and dry cycle without issue. I suspect that possibly be some of the wiring from the pressure switch has lost its insulation and is causing a short when the pressure sw…
Last reply by Whitegoodshelp (Andy), -
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I have a Hotpoint WML540 Aquarius m/c. During the spin a violent banging is heard throughout the cold water supply pipes, seemingly occurring near the ball valve in the cold water tank. As far as I understand the only connection between the m/c and the supply pipes is via the cold water inlet valve in the m/c. Can anyone provide an explanation. I've thought about a "water hammer" effect but cannot understand how this can happen during the spin cycle when presumably the valve should be closed. Thanks in anticipation' John W Thomas
Last reply by Whitegoodshelp (Andy), -
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I have a bosch exxcel washer dryer, around 4 years old. It has been getting stuck at the end of the cycle on 1 minute on most cycles, but always works on super quick programme with no problems. Over the weekend, even the super quick is failing to drain the water away, with water sat in the drum. The filter is clear. Out of curiosity, I disconnected the waste pipe from its normal drain point (it is normally connected to the u-bend of the waste pipe from the kitchen sink). The trap and pipework are clear, and and although there is a bit of gunk on the inside of the hose - it appears to be clear. The sink drains very rapidly - i.e. if I fill it and take the plug out it…
Last reply by Whitegoodshelp (Andy), -
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Hi there i have read the online troubleshooting and wanted to check. Tell you what i have done so far, changed out the bearings refitted everything but the belt keeps coming off took the top off again today and did a little video did notice this before but the movement on the pulley would this be enough to thro the belt off. It nearly goes a whole cycle then 1 or 2 mins from the end the belt comes off. Thanks in advance for any help without forums like these and other types i use i would be in a dark pit alone so many thanks http://www.youtube.com/watch?feature=player_detailpage&v=BkuBtv6UaPU
Last reply by Whitegoodshelp (Andy), -
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Hi all, Apologies for posting a possibly inane and simply solvable question, but after several hours searching the internet and some time spent in B&Q, I'm rather at my wits end. Hope someone can help! Old washing machine -- cheapo (awful!) Haier we bought when my girlfriend and I first moved in together -- died a death. So, went out and bought a John Lewis machine (made by Zanussi, i think?) with a 3 year guarantee and the offer to take the old lump of junk away. Blokes came to install it but due to a quirk in our house, the washing machine sits in a cupboard adjacent to the kitchen meaning the waste pipe goes through a hole in the wall into the sink trap. Probl…
Last reply by Pinkus,
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