UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
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2,079 topics in this forum
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Our 6 year old ish Capel WMI1012 has recently destroyed the door seal (we were finding balls of rubber in the wash, and eventually strips of rubber). Initially couldn't find from where, but when the strips turned up, it was obvious it came from the door seal. I ordered a new door seal, and set to stripping it down and replacing it yesterday. However I noticed that the inner drum isn't quite running true to the outer drum, and am concerned that if this isn't normal, I could just destroy the door seal again. Can someone take a quick look-see at the following short video, see if this is abnormal or not. [link removed (broken)] I have since taken the back off, and the…
Last reply by Whitegoodshelp (Andy), -
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Hi, I am new to this forum and this is my first post. I am just finishing refitting my daughters kitchen, which included adding a trap for the washing machine outlet. I did this because previously the outlet went out through the wall to an open drain (it's and older type house) and she was getting a drain smell when the machine was used. I assumed it was coming back up the waste pipe, hence the new trap. After the first wash I noticed the smell was still there, so now I am thinking it is the machine itself, or maybe the end of the outlet hose that goes into the stand pipe. I would be grateful for advice please, also, where do I get one of those hook things that helps the…
Last reply by freddysmith81, -
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I have a 15 month old Hotpoint WDL520 Aquarius washing machine which works perfectly. But I've just noticed a large scratch on the internal glass of the door. You can feel it - it's like a groove has been scratched into it - ie it's not a crack. It's black, although the glass is clear. The scratch goes from 9 o'clock to 3'oclock, on the bottom half of the glass. There's no scratch on the top half of the glass; I'm guessing this is because of the shape of the internal glass - it's recessed on the top half. The only thing I can imagine which has caused this is the edge of the metal drum wobbling and banging into the door. If so, I don't know if it has happened over …
Last reply by Philip 0603, -
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Our Beko WM5120 has been fine until the last day or so. Now, when we put it on to wash it don't appear to take any water into the drawer. I've checked the pipes and all appears to be fine, just that the machine won't take any in what so ever. Tried emptying the excess water from the filter at bottom of the machine, cancelled the programme and started a new one. The pump starts to kick in but again no water is taken in and so the pump just carries on until I turn it off or cancel the programme again. Any help will be much appreciated
Last reply by Whitegoodshelp (Andy), -
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We have just bought a Miele W 1913 and have just done our first wash,i have set it up vertically and horizontal square as well all four adjustable legs seem to be level on the floor where there's no obvious rocking, but it still seems to knock, any suggestions?
Last reply by Whitegoodshelp (Andy), -
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Hi. I hope someone might be able to offer some advice... we have an 8yr old Hotpoint WMA58P washing machine from new. recently it was getting really noisy on spin, so i bit the bullet and ordered a set of drum bearings and thought, while i've got it apart, i'll replace the motor brushes for good measure. Taking it all apart, i labelled both the connections and the plugs so i knew where to put everything back, then stripped everything out. I successfully replaced both the brushes and bearings and put it all back together. the washer worked before i took it all apart, just very noisily. While dismantling it, I noticed the motor brushes had ALOT of soot and were very worn…
Last reply by Whitegoodshelp (Andy), -
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Hi, as the title suggests I have a hotpoint WD62 that is tripping the mains. The machine will trip the mains once the water level has reached a certain level. Manually emptying some of the water allows the machine to complete a drain, spin and dry cycle so it is definitely not the motor or dryer heater element. What could be causing this? I had suspected the heater element but feel that is unlikely as once just a small amount of water has been removed it stops tripping and can complete a drain, spin, and dry cycle without issue. I suspect that possibly be some of the wiring from the pressure switch has lost its insulation and is causing a short when the pressure sw…
Last reply by Whitegoodshelp (Andy), -
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I have a Hotpoint WML540 Aquarius m/c. During the spin a violent banging is heard throughout the cold water supply pipes, seemingly occurring near the ball valve in the cold water tank. As far as I understand the only connection between the m/c and the supply pipes is via the cold water inlet valve in the m/c. Can anyone provide an explanation. I've thought about a "water hammer" effect but cannot understand how this can happen during the spin cycle when presumably the valve should be closed. Thanks in anticipation' John W Thomas
Last reply by Whitegoodshelp (Andy), -
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I have a bosch exxcel washer dryer, around 4 years old. It has been getting stuck at the end of the cycle on 1 minute on most cycles, but always works on super quick programme with no problems. Over the weekend, even the super quick is failing to drain the water away, with water sat in the drum. The filter is clear. Out of curiosity, I disconnected the waste pipe from its normal drain point (it is normally connected to the u-bend of the waste pipe from the kitchen sink). The trap and pipework are clear, and and although there is a bit of gunk on the inside of the hose - it appears to be clear. The sink drains very rapidly - i.e. if I fill it and take the plug out it…
Last reply by Whitegoodshelp (Andy), -
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Hi there i have read the online troubleshooting and wanted to check. Tell you what i have done so far, changed out the bearings refitted everything but the belt keeps coming off took the top off again today and did a little video did notice this before but the movement on the pulley would this be enough to thro the belt off. It nearly goes a whole cycle then 1 or 2 mins from the end the belt comes off. Thanks in advance for any help without forums like these and other types i use i would be in a dark pit alone so many thanks http://www.youtube.com/watch?feature=player_detailpage&v=BkuBtv6UaPU
Last reply by Whitegoodshelp (Andy), -
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Hi all, Apologies for posting a possibly inane and simply solvable question, but after several hours searching the internet and some time spent in B&Q, I'm rather at my wits end. Hope someone can help! Old washing machine -- cheapo (awful!) Haier we bought when my girlfriend and I first moved in together -- died a death. So, went out and bought a John Lewis machine (made by Zanussi, i think?) with a 3 year guarantee and the offer to take the old lump of junk away. Blokes came to install it but due to a quirk in our house, the washing machine sits in a cupboard adjacent to the kitchen meaning the waste pipe goes through a hole in the wall into the sink trap. Probl…
Last reply by Pinkus, -
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Hi there i purchased a Bosch washing machine (6kg) in March and up until recently its been a great machine, but lately my clothes are coming out of the washer looking fuzzy as if they've been worn dozens of times and as if someone has rubbed them with wire wool, and this has happened to brand new clothes, i've checked the machine to see if theres any rough parts but i've found nothing, what puzzles me is i turn the clothes inside out but they are still coming out the same, if there were any rough parts on the machine wouldn't the inside come out worse? I've tried different wash settings and different spin settings but nothing seems to be working, and i never overload the …
Last reply by Whitegoodshelp (Andy), -
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I noticed the other day that my machine is not taking warm water into the main right hand compartment, it's taking just cold water into the left one. I automatically assumed the program mechanism. However, I removed the hot water pipe to the machine, and the pressure is high. Reconnected the main hose, disconnected rubber hose from inlet valve to the soap compartment. Switched on and water drizzled out. No pressure at all. So, I am now confused, thinking of changing the inlet valve which is obviously faulty. I have no idea if the machine will take cold if the warm is not working properly? I don't think it's the program mechanism, it's a mechanical type which would be a hu…
Last reply by Whitegoodshelp (Andy), -
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Hi all, We are having a bit of a problem with our washer, it is a VHD842 and is only a couple of years old. I'm not entirely familiar with washers (i'm writing this on behalf of my parents) so please do excuse any terminology that may be incorrect, ok so the problem is as follows: The washing machines spins at the start and takes in the washing powder, but when it is time to take in the softener, it doesn't. The softer remains in the drawer. We've tried it numerous times and the same problem occurs. We have tried various time limits e.g half an hour and an hour, but the problem persists. Another few issues we have noticed also are that the washer now no longer spin dri…
Last reply by Whitegoodshelp (Andy), -
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Hi folks I've got a slightly troublesome Hotpoint Electronic 800 De Luxe 9524W, which I believe is one of those classic old British made models from the 80s. It's more or less running fine, but frequently enough to be a bit annoying, the drum stops spinning and sometimes even stops turning completely, when it has what I consider not too heavy a load, e.g., a couple of towels. I can consistently get the drum working again, by pulling the machine out and unplugging the motor from the control unit for a few minutes. I'm no expert, but this seems to indicate to me that the overload switch has become too sensitive, and is unable to reset itself back - unplugging the machin…
Last reply by Whitegoodshelp (Andy), -
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I have a Meile Prestige Plus, it's nearly 2 years old, but this problem has occurred since it was new. On a cotton cycle, all temperatures, there are excess bubbles. Sometimes the excess light comes on but sometimes the lather is just coming out of the detergent drawer! The amount used is carefully measured and amounts strictly adhere to the manufacturers recommendations. The drum is not full and I really can't see what I am doing wrong. I would be grateful for any advice, I contacted the manufacturers when it was new but they were not able to she'd any light on it. Thank you
Last reply by Whitegoodshelp (Andy), -
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Hi there, Last night a fuse tripped in my fuse cupboard. Reset it, checked everything was working (i.e. fridge, freezer etc), but noticed that the washing machine had stopped in the wash cycle. I removed the clothes, and have emptied all the water from the hose and filter, and switched the machine on/off countless times from the mains. When trying to put the machine into a new programme, all the buttons work, all the lights work, but when the cycle is due to start, nothing happens, no spinning, no water, no noise. Any help would be very much appreciated. Thanks a lot, Paul
Last reply by Whitegoodshelp (Andy), -
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Hello.. My Hoover Oph 716 DF has recently stopped working. Basically when the start button is pressed nothing at all happens.. Usually a led lights up when the start button is pressed or flashes if the door isn't closed properly.. Machine has power as display is still lit.. Other buttons still function as normal. I tried dismantling the machine to get to the buttons to see if I could try swapping them around but they're all soldered directly to the circuit board,, I've also tried unplugging/re-plugging in all the connectors on the circuit board but no joy there..Same with the interlock., No error numbers are showing up on the display. Machine is 2 years old. Any s…
Last reply by Whitegoodshelp (Andy), -
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I have a fairly modern Servis M9310. (yeah, I know, but it was cheap and I needed something quick to replace our old machine). All was fine until about a month ago when it developed a problem. During the wash cycle the drum would 'stutter' slightly, almost like a slight 'misfire' on a car. I took the back off and the belt was in a bad way and rotating the drum by hand you could feel it wasn't running right. After a quick inspection of the brushes and a new belt the machine was put back together and ran OK. However, the fault has come back, worse than before! I have inspected the belt-still good as new. I have checked the brushes again (Tons left) and cleaned/inspected …
Last reply by Whitegoodshelp (Andy), -
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Our machine is a few years old now and apart from its spin, "jumpiness" as referred to in your review, has been totally reliable - up until now. A couple of days ago the machine just stopped. It appeared to be moving from the prewash phase to the main wash and just stopped. The door glass appeared to be warm, though not too warm, suggesting the heater was working fine, then I noticed the little "padlock" light was out. The only light on was the second one down green led for "wash". Assuming this was a door interlock fault, I've just fitted a new one (surprisingly quick job - I should have known better) and reconnected the machine and it is still the same! There d…
Last reply by colino, -
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We all buy Samsung because it is a "good brand" and products seems to last longer regardless the cost. And supposedly if ever something happens to products while still in the warranty period, Samsung will fix it or replace it. Unfortunately this is not what happens when you find yourself in this situation, the customer service department is not very helpful. I got a washing machine in 2011 with comet, unfortunately comet close down, but now the washing machine stops working, call Samsung to get sorted, someone from DOMEX came down to have a look at the machine, without opening to check the inside suddenly conclude that it was due to the installation,"sth behind the ma…
Last reply by Whitegoodshelp (Andy), -
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Hello, my first post and I'm a real layperson when it comes to washing machines so please bare with me. Can someone tell me what the effects of a 'frozen sump' would be please? My landlord is claiming this is why the machine isn't working but I'll be honest and don't trust him a bit. Thanks in advance
Last reply by Whitegoodshelp (Andy), -
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The programs I normally use start and finish as per normal but clothes are still soapy and wet. Rinse only settings likewise. Drum is still partly full after spin cycles, which are slow, presumably because of the extra weight of water slopping around, slowing the motor. I drained the drum via the filter, the pump was clear of debris and no damage. Outlet drain pipe (pump discharge) is clear, as is the pipe to foul, no problems there. When I took the back panel off and watched a rinse only cycle, the water level never dropped significantly, the drain pipe only trickled water when the pump was operating and the rinse only cycle finished with the drum never draining…
Last reply by pumpsump, -
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sooo.... the turning dial on my washer cracked one day, and ended up basically breaking up bad enough so the whole entire knob / dial piece has came off.... leaving the metal rod exposed.....The rod will not budge or turn no matter what i use for leverage. So my question is , without new parts, is there anyway I can continue to use the machine (i.e. select a load size) without a replacement knob.
Last reply by Whitegoodshelp (Andy), -
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Hi Hopefully someone can point me I the right direction here. I did follow your DIY repair link but there's nothing there that really addresses my problem. I have the above washer dryer. It seems to wash & drain fine but after the spin cycle the clothes are still very wet. I've removed the bottom hose that connects the drum to the pump and cleaned this out (a hair clip; a 2 p; and some gunk). When I disconnected it I got a small amount of water out, maybe a cereal bowl full but that's it so I think it's draining and suspect something to do with the actual spin. The pump itself I replaced about 2 yrs ago and more recently I had to change something to do with power…
Last reply by Whitegoodshelp (Andy),
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