UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,079 topics in this forum
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Hi, I'm wondering if anyone can help with a John Lewis washing machine JLBIWM1403 that is not draining. I have looked at common faults/troubleshooting etc and am unable to proceed with checking the drain filter. Upon removing the cap I find what appears to be some sort of inner cap - image posted here. I can't find anything similar online and have tried unsuccessfully to prise it out. Is this normal? Do I need a special tool? It's clearly not what is described in the manual: Any help or advice would be very much appreciated. Thanks, Nick
Last reply by Nick2, -
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Hi, I've tried the troubleshooting guides for common problems, but haven't been able to work out the answer to this. I'm hoping someone here can help. I recently completed a wash in my Samsung Eco Bubble washer only to find both the seal around the door and the clothes themselves covered in small pieces of grey rubber residue. Further examination showed that the rubber door seal had started to disintegrate near the metal rim of the inner drum, about half way up from the bottom of the drum, I'm guessing that maybe something got stuck between drum and seal and friction then caused the seal to wear away. Now I know very little…
Last reply by ecotrubble, -
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My bosch series 2 washer trips after about 15 seconds of filling with water but when I run a spin cycle to empty the water it works fine. (I had a problem with it not pumping out the water but that was because of some plastic stuck in one of the pipes). I am thinking heating element?
Last reply by Whitegoodshelp (Andy), -
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I have a Miele WT 2670 Washer dryer. When i select the Cottons program, i get an error message "F41 please contact the service department", along with a beeping noise. I have not had the machine long, but it seems so far, to load all the other problems ok. Any ideas what could be the problem? Thanks very much.
Last reply by Whitegoodshelp (Andy), -
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Hi everyone, my Miele W1712 recently always show up F53 fault, and the motor run faster than it should be. When in washing cycle, the drum should run in very slow speed, however it sometimes run in fast, which makes the machine shakes horrible. I searched on internet, which said F53 fault is the speed sensor. But I also read many people fixed the F53 fault by changing the motor carbon brushes. I am totally confused, how come carbon brushes issue is deal with the speed sensor problem. If the brushes is failed, motor should not run at all, why run faster? Can anyone give me some idea? Thanks a lot.
Last reply by Whitegoodshelp (Andy), -
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Well, finally managed to get the dryer part working again - though possibly helped by the fact I still have a couple of years of a 10-year warranty to go. (I've posted the history leading up to getting this repair elsewhere in this forum - First of all, I have to say that the Miele warranty repair admin seemed OK - in other words when I phoned them I got through pretty quickly, they found my warranty details and then made an appointment about 10 days away, then did text me the day before as a reminder. So, that part works. The phone was answered by a nice enough young kid - but he was clearly trained in how to push blame for any washer-dryer failure prompt…
Last reply by DIYCamp, -
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Hi all! I'd be grateful for your help... A couple of weeks ago, I was using my Indesit WIXE127 (UK) (TEV) which I've had for perhaps 9 years from new without any issues. Just as the wash was finishing its final spin, it began making a loud, rapid knocking sound and what appeared to be smoke came from the machine! Believing the machine to be knackered, I waited for the smoke to clear and had a poke around. I started by unscrewing and removing the back; there was nothing obvious. Nothing appeared to have caught fire. What I did find however was the plastic part lying loose on the base of the machine. As I looked through the door, I could see that the sea…
Last reply by Whitegoodshelp (Andy), -
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I have a Hotpoint Model WMA9 - Serial Number 07101058 (an older machine given to me). Just lately it has been a bit of a noise and when turning the drum by hand it's making a bit of a grinding noise. I know the bearings on the drum are going and made enquiries today at Hotpoint as to what bearings I need. The reply I got over the phone was that it could either be 30 OR 35mm bearings and would need to take them off to check, and would I want an engineer to come out? No thank you was the reply! So they genuinely can't tell me or won't unless I buy from them? Does anyone know which size my machine would need - many thanks.
Last reply by Linda, -
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I have a year old beko washing machine (WTB820E1W). It runs the cycle normally and spins at the end but the clothes come out wetter than they should. If I then do an extra spin and drain cycle the clothes come out as they should. Why is this happening? I've checked the filter, hoses and even cleared the drain pump but still no change. Please help! Very frustrating!
Last reply by Amyr1600, -
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Our 2015 WM3370HWA front-load washer has developed a slow leak. We first noticed it the day after doing laundry when my wife saw that some water had pooled in the cracks in the tile floor in front of the machine. I cleaned it up and slowly over the next 15 minutes it reappeared. Checked the rear of the washer and saw some water on the floor back there also, but not as much as front. Checked all hoses/drain and no sign of leakage. No water at all on rear panel of washer. Cleaned up all water and ran a few empty load cycles. Leak did not reappear and I hoped it was gone, but later that night it reappeared. Turned off both water feeds overnight then opened the ho…
Last reply by Apesbrain, -
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hello i have just put a very muddy wash on, and like a wally have put in tons of liquid thinking it would clean the clothes better... instead, i have a foaming washing machine, that isn't making happy noises, and has foam coming out onto the floor. I've turned it off for the moment, but does anyone have any advice? Also, my girlfriend comes back from a weekend away a bit later on this evening, it would be great if she didn't have to find out about this! any help or ideas much appreciated cris
Last reply by davehills, -
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Hotpoint wma40 as with with many machines has not got a removable back. How can I access the motor to check connections and brushes?
Last reply by Whitegoodshelp (Andy), -
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hi im looking to get some help with my washer dryer its a hoover 1200 the prolem is it fills up with water and makes the usual noises but it wont start washing i have checked the fan belt which seems ok, also when i put it on dryer mode it heats up but again no movement with the drum? has anyone got any ideas what the problem could be? just a note it drains the water out ok so it looks like the pump is maybe working, any answers would be greatly appriciated thankyou
Last reply by Whitegoodshelp (Andy), -
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Hi, I have a Bosch Classix 1400 washing machine WFO2867Gb/01 that does not heat the water. There are no error codes and the wash goes through in normal time. This problem only occurred after I changed the bearings on the machine. Therefore I suspect it is something I did not connect correctly or caused some damage while working on the drum. I have checked the element and the NTC and both are working as expected, I have proved continuity of the NTC wiring back to the PCB and also the element wiring back to the PCB and pressure switch. The pressure switch appears to be working OK - 2 different connections are made depending on the pressure applied. What else is involved i…
Last reply by Whitegoodshelp (Andy), -
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Hi guys. My indesit washing machine has developed some strange noises etc... Firstly a big bang on saturday. When load had stopped (after making lots of noises) the washing was black and there was bits of what looks like shredded synthetic (like plastic) inside the drum. I have just spun it now and although working the drum sounds like it has friction, and catching when going around. Any ideas? Had back off and belt fine, had top off and cant see any foreign objects. Thanks in advance
Last reply by Whitegoodshelp (Andy), -
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Just used my Zanussi washer/dryer and there was a light, metallic, rattling/clattering noise as the wash/rinse cycle ended and it started to spin. I stopped the machine and when it was empty I pushed the drum lightly and it moved freely although still rattled. Switched it on briefly to spin whilst empty and it works OK but the rattling persists. My first thought was 'bearings' but I know I forgot to empty the pockets of a pair of trousers because the load I removed when the problem became apparent was covered in shredded paper. Is there a possibility of the noise being caused by a coin/coins or by some other metallic object which may have been in the pocket(I'm missing a …
Last reply by Whitegoodshelp (Andy), -
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I am the at the moment the not so proud owner of a Siemens WM16S460FG/14 washing machine, purchased in Belgium 3 years ago, right before moving to India for my job. Reasoning at the time was that Siemens has an international repair service and is established there too. Nothing can happen, right?.....WRONG! 3 weeks ago my machine failed with errors F:61 and F:34, the door had to be opened using the emergency procedure. I called BSH India, who do the repairs. Well, the model is not available in India and they had absolutely no clue what the error messages mean. I called up Belgium, they told me both messages were related to the door lock safety. Ordering a replacemen…
Last reply by Whitegoodshelp (Andy), -
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Hello, I've got a huge problem with my washer dryer. Here's what's happening: several months ago i noticed that at the end of a wash cycle time was running slowly - now i know it was due to slow draining. Eventually the f05 error came up once every few weeks, but now it's on every time and i can't finish any wash cycle. It gets on between 'wash' and 'rinse' so it's during the first drain. I have checked the filter and the pump (with the ball in), both perfectly clean. I have blown into the outlet hose and it's fine too. I have replaced the motor of the pump with a new one and it's still the same. I can always hear the pump working but the water is not being removed from…
Last reply by Whitegoodshelp (Andy), -
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Hi there The door handle on my LG F1403 broke last night, leaving me with a full load of washing now stuck in the machine! The plastic handle must have perished in some way because the parts of the handle that actually open the door split. I'm not sure if there is a piece of door handle stuck in the mechanism or not, I've tried to get what's there out with my hands but it's quite sharp so kept making my fingers bleed. I can get the part easily enough for £7 or something-great! But what I need to know is how do I fit it once the part has arrived? It says 'Easy' to fit on the parts website but will I need to be able to get the door open in the first place to be able to f…
Last reply by Whitegoodshelp (Andy), -
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I have contacted various suppliers of Bosch spares who tell me that the retaining bolts and the rubber washers/ spacers that hold the concrete block (that comes as a kit) is obsolete and no longer available. The block is loose and bounces around. I believe that the same construction was used for a number of machines. Seems a shame to scrap the machine for the want of some washers. Is there something I can do?
Last reply by Whitegoodshelp (Andy), -
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Hello, In the last week this washing machine has stopped heating the water - I can tell this because I have an energy monitor that is only showing a slight increase in consumption during all parts of the cycle (0.5-1.0kwh compared to up to 3kwh before) during usage, plus the door glass is stone cold throughout the cycle, even on a 90degree cycle (before last week, even on a 30degree it would warm a small amount) I am unsure how any fault codes would be displayed, the machine has an LCD text display (when I once turned the machine off with the water supply off a message appeared to this effect so I would expect some kind of feedback to any problems on here) but there is …
Last reply by Whitegoodshelp (Andy), -
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After reading the troubleshooting tips, I thought it might be a broken spider as, when you turn the drum, it becomes difficult at one point and makes a scraping noise. Just had someone out and he said it's not obvious what it is. Has taken it apart and now now drum turning better but still a little scraping. He took out the heating element and now it won't go back in ( which he warned me might happen). Possible solutions: 1. Replace heating element and front plate (£128 plus vat) 2. Just replace heating element (£48 plus vat) but he says drum will still be catching a bit. 3. Get a new washer (this one is about 7 years old and don't use the drier much). Would b…
Last reply by Whitegoodshelp (Andy), -
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Hello all, Ive just had to thaw out my fagor ff136 washing machine- incoming water supply, link to drum, and waste pipes were all frozen. Since then it keeps tripping the RCD, usually about 10 seconds after the cycle starts. I have managed to get it to run a full cycle using the delicates/wool setting at 30 degrees but no other program will work. I'm guessing an element fault (i will be testing the IR when I get hold of a tester this week), does anyone have any ideas that may help me sort this out? Thanks in advance, Paul
Last reply by Whitegoodshelp (Andy), -
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On a Hoover New Wave 1100 model AC170. Over the last week I have been getting error E1 when trying to carry out a wash. I normally run program 5 (non-fast coloureds). When I ran the program today, I noticed that the error came up about ten seconds after the main wash cycle, as it was starting to empty. I re-ran it on a different program, and again it stopped about ten seconds into the emptying cycle. I changed the program to a fast spin, and the machine emptied correctly without any error, and ran the spin cycle fully. Not sure therefore where the fault is and how much further testing I can do before trying to take the machine apart. Any suggestions?
Last reply by Whitegoodshelp (Andy), -
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hello, my hotpoint aquarius WMF940 door will not lock. It just clicks repeatedly. I have replaced the door interlock device but has made no difference. The door interlock just clicks repeatedly. Anybody any ideas?? I need help!! PS: i have already tried several trouble shooting websites.
Last reply by Whitegoodshelp (Andy),
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