He was here to fix (actually, condemn...) a 2.5 yr old Miele fridge/freezer. Not a very helpful or knowledgeable guy IMHO, but whilst on the phone to his boss (to get a diagnosis on the FF) he pointed to our shiny new WT2780, saying "you know that if you don't use the Rinse Out Fluff feature, these break down?" (accompanied by a smirk - the inference being that I was a berk for paying over the odds for an unreliable machine).

He seemed to be saying that the fluff blocks some inside gubbins or something, but as I was keen to get him out of the house as soon as possible, I did not engage in further discussions.

Anyways, paid out for a 10 year warranty the next day, and now always use the ROF feature. So far machine has been fine - though it left me wondering why our previous w/d - a fairly cheap Zanussi, again with condenser drying - did not have any ROF feature... and never broke down in 10 years.

Can anyone help me please?

But, after the first fill it starts to heat the water, I can see this on my electricity monitor, which jumps to about 1.2 Kwh. It is definitely the washing machine doing this.

So any ideas why it is heating water when 'Cold' is selected as the wash temperature?

Thanks in advance

I have recently bought a Miele WT1 washer dryer. It works well but on spin it vibrates like crazy, its on joist floor with a thick vibration absorbing mat underneath it 

Question is does anyone else have trouble with these machines shaking on spin!

I've just taken delivery of a new Miele WDA100, and I was surprised to notice as soon as the drum started to rotate that it's not perfectly circular - the lip of the drum (at the front, nearest to the rubber seal) seems to be "out of true" by about 1mm (possibly less) at three separate points. The angle of the lip varies as well as the radius. 1mm doesn't seem like much, but it's more than I'd have expected for a fast-spinning machine.

Has anyone else noticed this? Is it considered to be within normal tolerances, or should I be rejecting this machine (delivered only 2 hrs ago)?

Thanks

In 1994 I bought a Miele washer dryer for £1100, which was used fairly lightly. In 1998 there was a drum problem, so I paid £300 for it to be repaired. This meant a month waiting for an appointment before an engineer could come. When he did arrive he installed the part, but failed to screw it in properly, and the machine nearly exploded when I tried to use it again.

I called them again, they came after a few weeks and promised me a new machine if I paid them another £800. I said they must be joking, and refused. Eventually they gave in and said I could have a free replacement if I waited six weeks. As there is no launderette locally, I ended up spending the winter washing clothes and sheets in the bath with my feet, like a peasant crushing grapes, and draping mounds and mounds of wet washing all over the house (the family had expanded since I bought the machine).

A new machine was delivered in early 1999. This new machine started to have problems again in 2003-4 as the floor flooded every time I tried to use the drier facility. Miele quoted me a wait of six weeks and a minimum charge of over £100 to come to inspect the machine. I asked a local firm to visit instead, but they said that they didn't touch Miele machines.

Another firm agreed to come out to have a look, but were unable to get the drier function working again. They just taped a pipe up so it wouldn't flood in future. The machine now smells of damp despite me using special products to try to clean it out, washes quite poorly and rattles around a great deal, so we are fretting about the bearings now.

However we are loath to get Miele back as they are hopeless at repairing things efficiently, and charge an arm and a leg. As we have really looked after the washing machine, this is all very disappointing. Incidentally, we have had a similar story with our £750 Miele fridge freezer, as they did not make a replacement part for the door hinge, so after £300 in visits again we had to scrap an otherwise perfectly good appliance two years on, for the sake of a tiny and very simple part. As I try to be ecologically aware, I find this waste very irritating, quite apart from the expense. I would be interested to read any comments from other Miele owners about similar problems.

Its going for £59 however it says that it has a plastic tub. Can you shed any light on which Miele models had plastic tubs as it’s my understanding they all now have metal ones?

many thanks. 

Why this restriction? Is there any way to change the config to remove the restriction?

Many thanks.

Are there any decent wheels or rollers to use?

It is a tiled floor as well, so I wonder wherther the tiles would crack under the load, probably not on chipboard?

I just wonder how realistic it is to buy S/H and to be able to move it in an estate car, probably not easy?

We tried to get help/advice from MieleCare. This ranged from 'I am not familiar with this model', to 'we do not have access to technical support,' to 'run it empty on the cottons programme at 90C'.

The banner has now disappeared after I disconnected the machine from the mains for 30 minutes.

I have posed a few questions that MieleCare seem unable to answer:

1. the manual states that the Hygiene Info message should come on at the end of a cycle AND at the beginning of the next cycle. We have never seen the banner at the beginning of a cycle (including just before the maintenance wash)

2. if the machine is left running, the display goes dark. What is the recommended way of bringing the display back on? Pressing the Stop/Start switch just brings on FINISHED. If there is a banner such as Hygiene Info would this appear if the Stop/Start switch is pressed? I ask because Miele has implied that the banner problem that we have had might be because it was not 'Confirmed' properly.

3. where has this recommendation for a 90C/3hour wash come from when the machine has a dedicated Maintenance Wash cycle?

I would be grateful for any advice. It's a great machine but ........

is it possible to check the number of washes of the machine by pressing a secret code on the buttons? would be nice if it shows number of washes on the display.

or is it only possible to check this by connecting a computer from a mechanic?

thnx!

i have a miele w361

I like the idea of fuzzi logic in the machine but is it worth it. Any advice please ?

I have been looking at the new style W4449 as I like all new technology - I get attracted to LEDs and it has a big door. The W3844 WPS seems a more traditional option with possibly more of a robust constitution - in my experience traditional/older styles are better made than anything that is modern/wizzy, not that this knowledge makes me shy away from new technology but just accepting of shorter lives and disposability.

Then the question became, as I use the eco friendly green Eco Balls (and I must say they are very good - just throw them in the wash with nothing else), I don't use the detergent dispenser anymore and only wash on warm or cold washes, which model - W4449 and W3844 WPS - should it be? 13 spin levels (W4449) compared to 6 on the W3844 WPS sounds excessive but I am sure to use some of the features. The question is - is there any information on whether these green eco balls work well or badly with Miele and more specifically with these models.

The real question is length of life - if I buy the modern technology rather than the tradtional one, an I buying something that will not last as long or need more repairs?

Does anyone have any thoughts on this?

We were going to get the W3740 but nowhere seemed to have one in stock. We needed to ditch our old Indesit quickly due to constant break downs and with having a baby in tow, living without a washing machine was a no brainer. We saw the W1714 for £589.00 and at that price who were we to argue.

As you can see it has very clean lines and we were very impressed when it arrived. The chaps disconnected and took away our old one and installed the new one for us.

After running the machine on empty for a cycle it stopped asking us if we have removed the transit bolts and gave us the kind option of having the menu in english, which is always a bonus.

After running a load of the babies clothes we were in a away not suprised by how quiet the machine was, as everyones reviews of Miele machines were correct. It's very quiet. It hardly moves an inch either.

A full towel wash and I can now believe that mini video of the pound coin on edge not falling over. After the towels had finished the cycle, my wife (not joke) came running in telling me to feel how dry the towels were. Yep they were a sight drier than they had ever been before after coming out of a washing machine. I suppose that is where the 1400 spin cycle helps.

We just have to make sure now, we run a maintanence wash every month and clean the filters and detergent draw.

As you can tell we are very happy with our purchase and with getting a free 5 year warantee with it, it all adds up to a very pleasing purchase.

I would recommend this machine to everyone and though it may be at the cheaper end of the Miele market you will not be disappointed and will instantly see where you extra money has gone over buying an inferior product.

No more Indesit for us

On a closing note, would just like to say many thanks to WasherHelp on here as his advice was invaluable in our descision to go for a Miele machine. Cheers chap!

Just when I thought I'd made up my mind to pay the extra and go ahead! Can you give me any advice on this?

Be grateful for any advice on this. Plenty of people seem to rate the W 3740 highly.

Looking to get a new washer. Probably a Miele, based on what I've read at Washerhelp. Was interested in the LG direct drive system, but sort of gone cool on it after reading your review. (Not to say that it is a bad product, of course...)

Just wondering if Miele has an out of balance spin function? When I went into my local supplier to talk about getting a new washer, this out of balance issue came up. He said he has a Miele but there are still times when it gets out of balance. Seems like there is no getting away from it.

Anyway any advice (or thread you could point me to) would be appreciated.

Cheers for now and REALLY appreciate this site!

------------ Doc

I'm thinking about buying the Miele Prem 520. I like the look of this and my budget can just about stretch to the 499.95 price tag. Miele seem to be a good quality manufacturer - even though I'm getting one at the lower end of the Miele scale, would the forum regard it as a good buy.

Thanks in advance for your comments

Regards

Dave