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Consumer advice - washing machine repairs


My repair company only gives a 3 month guarantee on repairs. Is this reasonable / challengeable?

This article has been updated and moved here - Is a 3 month guarantee on repairs reasonable?


If I take time off work and their engineer doesn't turn up can I claim compensation?

This article has been updated and moved to the main site here - If an engineer doesnt turn up can I claim compensation?

My (under guarantee) washing machine repair company can't send an engineer until next Wednesday and it's Thursday - can they do this?

This article has been updated and moved here - Engineer cant come for over a week is this acceptable?

The repair company say the washing machine fault is not covered under the guarantee and I have to pay

This article has been updated and moved here - Washing machine under guarantee will they charge if coin in machine?

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All information is meant to be fair and balanced. All advice is given in good faith and without liability, and is meant as a general guideline only. With consumer issues, always double check advice using the free Government & consumer group's literature as well.

Related consumer advice

Consumer advice on Washerhelp is written to specifically relate to washing machines but should equally apply to other products and services.

Washing machine TIP

Which? have lots of consumer related advice and research

Which? are a not for profit consumer group and a registered charity and have a website where you can research immediately online (not just washing machines) and benefit from their highly respected opinions and experience of consumer issues. ( Which? Consumer Rights (Which? consumer advice 1 month trial offer available)

Washing machine TIP

The Department of Trade & Industry have produced a downloadable (pdf) guide - for traders. It's very useful to see because it's what the sellers (should) go by.

The Law Relating to the Supply of Goods and Services - A TRADER'S GUIDE:

Full list of consumer related advice on main Consumer Index page

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