Consumer advice - washing machine repairs
Free advice on washing machine repair consumer issues (UK)
Consumer rights covering washing machine repairs come under the buying services rights where the main expectations are that the work is carried out with reasonable care and skill, finished within a reasonable time and (if chargeable) at the cost agreed beforehand, or at a reasonable cost if you were unaware of a cost before. Unfortunately the definition of reasonable is somewhat flexible to say the least. Ignorance of consumer rights relating to washing machines causes much confusion. Many washing machine owners either fail to insist on their consumer rights, or conversely have an inflated opinion of the extent of their rights. This can put them into stressful conflict with the company they bought their washing machine from, or with their washing machine repairer.
This section is mostly aimed at people who have washing machines under a guarantee or extended warranty insurance, where they are forced to use a particular repair company for repairs.
- My repair company say I must wait in all day for their engineer, can they do this ? (This article now goes to my main white goods help site
- My washing machine is under guarantee, but my repair company say they will charge me if their engineer can't find any fault. Can they do that?(This article now goes to my main white goods help site)
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All information is meant to be fair and balanced. All advice is given in good faith and without liability, and is meant as a general guideline only. With consumer issues, always double check advice using the free Government & consumer group's literature as well.
Related consumer advice
Consumer advice on Washerhelp is written to specifically relate to washing machines but should equally apply to other products and services.
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Which? Extended warranties: know your rights (Extended warranties: know your rights)
Free downloadable booklets from The Citizens Advice Bureau website
Your rights, buying goods guide - (Free downloadable (pdf) booklet from Citizens Advice Bureau)
Guarantees - (Free downloadable (pdf) booklet from Citizens Advice Bureau)
Services - your rights - (Free downloadable (pdf) booklet from Citizens Advice Bureau)
Main Buying Section: Buying washing machines
Free downloadable booklets from The Office of Fair Trading website
Remember, if you are buying your washing machine from home, perhaps over the internet or through a mail-order catalogue, you have additional rights.
Shopping from home? Know your rights
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