Appliances Online claim to be the UK's largest online appliance specialist. They are part of DRL Limited, which is a massive organisation selling household appliances under many different names including for other household name companies not traditionally known for white goods such as Boots, Sainsbury's and Marks & Spencer.
Why use them? They seem strongly committed to customer service. Their 10 day no fuss money back guarantee, which doesn't even charge you for returning product they have to collect (like almost all companies do) and even refunds the initial delivery charge is definitely service above and beyond the call of duty. It sounds like a reassuring place to buy from.
I also especially like the way they've written their terms & conditions in a plain English manner, not patronising, but using natural language and explaining things in a way that solicits good will instead of legal gobbledygook.
Delivery details -
- Free standard delivery
- Or Next Day Delivery Option (£9.99)
- Every customer receives a message about estimated delivery time, plus option to purchase preferred delivery time as well
10 day no fuss money back guarantee. "If you decide that your new appliance is just not right for you for any reason, don't worry! Contact us within 10 days of delivery".
- You will get a full refund
- We will collect free of charge on a day to suit you
- You don't even need to give a reason