Edforce1

Hi Sorry forgot to say the part, thermostat for dryer replaced once and second time it was reset apparently. Cheers

Hi Thanks for your reply. This repair will be the 3rd time for the same fault. Only just noticed email it went into spam Cheers Karl

Hello I have a Hoover VHD65D washer dryer that I bought from a large well known electrical store. I have had the machine for approx 1 year and in this time it has developed the same fault ( drier fails to heat up) 3 times. I have contacted Hoover and arranged for the repairs under the guarantee which they have done, however, I am unhappy as the fault has developed again and would like a replaced. Today I have said this in an email and they replied saying, see below Thank you for your e-mail regarding repairs to your Hoover washing machine, model number not specified, but logged on our database as a VHW65D, the content of which is duly noted. We are sorry to learn of your experience and the disappointment you have expressed with your appliance and we can advise as follows. We are unaware of any inherent design fault with the product in question, and our research and development team are very selective when developing our products for what has become a very descerning market place. The type of materials used in the production of the many components that make up your machine are given special attention to ensure that the best possible performance and reliability levels are constantly achieved. Our continuous quality control procedures further ensure that all our products achieve and maintain these standards. Unfortunately, and with the best will in the world it is still possible for any appliance to experience component failure.Such failure can occur at any time in the life of a domestic appliance, irrespective of age or manufacture and in no way suggests any endemic fault with the product concerned. Whilst it is regrettable that repairs have been necessary they have been undertaken in accordance with the warranty terms and conditions. We note that the engineer is scheduled to recall and rectify the further problem being reported, and the service office for your area will ensure that the appropriate action required to resolve the matter is taken, under the guarantee terms. This appears to be a generic reply, my question is where do I stand to take this further. Cheers Edforce1