meanwepe

Thanks very much for getting back to us about the use of watersofteners. much appreciated. Regards, Peter

Hi Dave, I'm sorry I haven't had any luck with Miele. I emailed them asking the question over the water softener and I've had absolutely no reply. You'd have thought their customer service would have been better considering the price of their machines. The one I was considering purchasing was around £1700.00 A couple of local dealers phoned up Miele and they didn't seem to get definitive answers, just the general comments around the usage of detergent and over dosing etc, but nothing specific. It looks like I may opt for a different machine, one where the manual doesn't state that a water softener isn't recommended as is the case in the Miele manual. Regards, Peter

Hello Dave, I am also considering buying a Miele washer/dryer and like you looked at their online manual for interest and noticed that they don't recommend theuse of water softeners. We have a Kinetico 2020c HF water softener fitted to our hot and cold water. I don't understand why Miele say this, cos our water softener brochures go on and on about how much it will help with our laundry and they even show pictures of washing powder etc, so they must be happy with washing machines, its just Miele that isn't happy. I've spoken to two Miele dealers in my local area and they say it isn't a problem but won't give me a definitive answer as to why it should or shouldn't be a problem with Miele. I've today emailed Miele asking them for an explanation, so hope to get an answer, and if I do I'll let you know. Kindest Regards, Peter