djheward

Thanks for the reply, however I for one shall continue to use my washing machine on soft water as I have done for the last 15 years with no problems at all and I think the advantages far out way the disadvantages ie lime scale, less powder etc and the garments feel softer after washing. regards dave.

Hi Peter - not surprised you got no reply as I did not and had to ring them, its not very good customer relations etc, I did buy the w3740 washer and am very pleased with it I run it on soft water and alls well you would think that they would reccomend there use as you get no lime scale etc which they keep telling use damages machines. I was very suprised of the lack of views from the forum to this post - and no post from the Washerhelp as he seems to reply to almost all posts. regards dave

I rang miele to ask why this is but the lady there did not seem to know why only saying that there could be to much suds made with it being soft water - I said this was one anvantage of having a water softener as you use less powder etc. When I got my miele dishwasher a few years ago they also said not to use with a softener so I plumped it in to the none softened side however I am keeping the washer on soft water as I think its better all round - please let me know how you get on with them if they reply. regards dave

well was thinking of going out next week to buy the w3740 however just read the manual on the miele site and they say that they do not recommend the use of installed water softeners - we have one of these and have always used it with our other washing machines therefore we don't get any lime scale etc - does anyone know why miele don't recommend them ?.. dave