Nig

Hi, an excellent resource, thanx Washerhelp:-) Our machine is coming up for 6 months old and is waiting it's third engineer visit. Not that it's faulty as such, it washes and dries well, is quiet, dead easy to use. All in all a good machine. However, I believe it has a major design fault (well, it maybe a 'feature', who knows?) in that it has no user servicable filters and we need to have an engineer come in a clean them out. One of the filters is built right inside the machine and involves the heating elements to be removed in order to get access to the thing. This is a complete waste of our time and theirs and also means we go without having a usuable machine for almost two weeks until the manufacturer can send out an engineer. This third time has been the last resort as far as we are concerned and we have been requesting that the supplier take it back and give us our money back, which they are saying they will not do unless an engineer says it's unserviceable, which is highly unlikely. we say that having an engineer out three times in less than six months is unacceptable and that the machine is not fit for purpose. As the machine is still under warranty we obviously don't have to pay for the visits but come another six months, this is going to cost us big time if we have to have someone come out and clean out the filters every couple of months! I do think that this is all a ploy to get the consumer to sign up for extended warranties. We have been in contact with Trading Standards and they say that we should insist on getting the machine either replaced or get a refund. We'd prefer the latter as all the supplier would do is swap like for like and that will be no better. The suppier says that they are not aware of other complaints about this particular machine but I know two other people with the same make of machine (tho' different models) who have suffered the same thing. Unfortunately, they used different suppliers to us so our supplier is obviously not going to hear about those particular cases but it does imply that there is a problem with these machines. So, what can we do? Keep badgering the supplier? Go back to TS and get them to handle it? Anyone any experience in getting refunds for a major supplier after having a machine less than six months? Regards, Nig