Gingernut

An update, if you're interested... The engineer called round on Saturday and fixed the problem in about 3 seconds flat. The valve for the cold water pipe was partly closed, which meant not enough water was going into the machine. I think it must have been like that since before we moved in, which would explain why the old machine wouldn't take powder either. Anyway, all fixed and I finally have clean-smelling, fabric conditioned clothes! Very happy with the John Lewis machine. Thanks again for all your help. Great forum and website

Hello, I recently bought the John Lewis 1202 after reading lots of good feedback about it. It was delivered this Tuesday, and once it was plumbed in I ran the recommended wash with no clothes and half a measure of detergent, not all of which was taken from the drawer. Last night I ran the first wash with clothes, but at the end of the cycle I noticed once again that only about half the powder had been taken from the dispenser drawer, and none of the fabric softener. My previous washing machine (a very unsatisfactory Indesit that we inherited with the flat) was very old and clogged with detergent deposits. It, too, did not clear soap from the drawer or accept fabric softener, but I assumed that this was because the machine was clogged, despite my best efforts to clean it. The fact that a brand new machine has done the same makes me wonder if there is another reason that the detergent/fs is not taken up - would anyone be able to shed any light on this? Could it be a problem with the water pressure, and if so, how do I fix that?! Many thanks for any help.