Blue72

Thank you so much for the information that you have provided and the time that you have taken to help address my problem. It is my intention to take further action and I will be applying pressure on both the seller and the manufacturer on this issue. This certainly seems to be an area that neither the machine manufacturers nor detergent companies has adequately addressed. I will let you know how things go. Kind regards, Blue72

Wonder if you can help. My washer failed recently (6 months the wrong side of a 5 yr warranty!). It is manufactured by a company that purports to sell 'high quality' machines that are built to last. The manufacturer implies that the machine failed because of the failure to 'maintain' the machine. This resulted in sludge build up and corrosion, leading to failure of the drum support spider. The machine is wrecked as the drum tried to scour its way out of the plastic outer drum housing. I have maintained the machine strictly in accordance with the manufacturers provided users manual but the manufacturer now claims that I should also have carried out maintenance boil washes. There is absolutely no mention of the need to do this in their owners manual. I am really miffed because had I known that I had to do this then I would certainly have done so and would probably still have a serviceable washing machine. Any advice would be appreciated. Thanks