Bry888

Further update- ISE sent the photographs of the bolt to the Asko factory in Sweden. Guess what? They identified it immediately as being part of the machine for connecting the drum. I have received an apology this morning from ISE although still not fully accepting that the bolt was responsible (Beyond my comprehension). Think about it though. If I was not an engineer myself and wanted to know what happened then I would have had to claim on my insurance or simply write it all off as a bad experience and buy another machine. It is outrageous that this company and their engineer did not do their jobs properly. ISE admitted they should have waited for all the facts before making comments including thinly veiled implications that I was lying. In any case my dealings with ISE are finished. I have asked for a full refund and I will not buy any more goods from them. I will recite this story to every consumer website I can find and to family and friends. The Technical director is a disgrace to ISE. however the MD I have to say was more helpful overall. i'm sticking to cheap..ish and cheerful machines from now on.

Update- the engineer did not find anything but this morning I checked the large drum outlet hose and found an approx 8mm bolt around 25 mm in length with a narrower end point. There is no way that this bolt could have got there from a wash. I got onto the dealer and ISE as soon as I found it. The response from their Technical Director was an implication that I put the bolt there as the engineer had checked everything. As you can imagine I was furious to say the least. He completely dismissed the bolt as causing the damage even though it was the only object found. He really did not believe me. However I managed to get a photo of the puncture indentation/hole next to the bolt end and surprise surprise they are an exact match. Like something out of CSI! The MD of ISE has agreed to check another machine to see if this bolt is part of the machine and if it is then try to find out how it got there. If not part of the machine then it is a complete mystery where it came from. I believe it must have been there from day one and it has eventually got some momentum from somewhere and flipped up. Proving this however is impossible but i await the result of their machine strip down.

My ISE machine is less than one year old when we paid £899.00 for it with a 10 year guarantee. We bought it based on the steel drum and the hype on their website saying it was bomb proof, used volvo truck bearings and it's paddles could catch coins etc and blah blah blah. Last week an object of some kind punctured a hole through the METAL outer drum and caused a leak. The object has not been found yet as it does not appear to have come right through into the casing. There is nothing rattling around inside either or found in the drain pump catcher/filter. BIG mystery. In any case ISE are not going to pay for the repair so I thought that it should not be not too bad as it's an ISE which equals cheap repairs and parts. They even said this on the phone when I called before buying it in the first place and that's what they boast on the website. WRONG WRONG WRONG. £550.00 they want to repair it. 62% of the cost of a new one. What is the point of buying an expensive metal drum machine if objects can still get between the drums and cause such damage. I might as well buy the cheapest one and replace it every couple of years. In short do not fool yourself into thinking that a metal drum is the answer to punctures as suffered by plastic drums. Do not also be fooled by hype on the ISE website. It is not truthful. I have never had this problem in 26 years of other machines and indeed my last AEG lasted 7 years until we changed it due to holes in clothes. It ran at least twice a day in that period. Goodbye ISE and the drying cabinet I was going to buy is now not going to happen either.