Hi all,
I have an Indesit IWC 61655 washing machine which was purchased at the end of July of 2010 but was kept in storage until the middle of August while renovation works was going on in my house.
I bought the machine from Comet, along with other household appliances from Comet and 365Electrical, before the renovation works were completed.
The machine was used for around 3 months before the first issue manifested itself.
The machine would go through its cycle and when it came to the spin cycle it would randomly trip the breaker in my fuse box for that particular power ring.
I contacted the electricians (the whole house had been completely rewired to current regulations) who did a complete diagnostic on the entire system and said it had to be because of the washing machine.
I changed the fuse in the plug for the machine thinking it must be something simple as the machine is practically brand new.
Again and again it kept infrequently happening until i contacted Indesit in late February of last year who then sent out an engineer.
The engineer did an inspection on the machine and said that he couldn't find a fault and said that i should keep the spin cycle RPM on 1400 instead of the 1600 it was on.
Right at the beginning of March last year i called Indesit again as it was still happening and a different engineer arrived about a week later.
Again, an inspection was done but he too could not find an issue and said that because the model is new they don't stock the parts so he would get a new motor on order and come back to replace it.
A few days later he returned and replaced the motor and said that i should keep an eye on it and call as soon as it happens again.
After around 6 to 8 weeks later the machine started to do the same thing so i called Indesit again.
At first, the call centre agent said that because the warranty was up (on that day) that i would be charged for the engineer.
I wasn't happy about that and told him that this issue has been ongoing from very early on in the machines use and that the sales of goods act stipulates that goods must be fit for purpose.
He went off the line for a couple of minutes and then returned to say that an engineer would be booked free of charge and we went on to book a date.
An engineer came in August of last year and replaced the motor again and also, something that looks like a control board encased in white plastic.
Once this had been done the machine seemed ok and i haven't had that problem since.
However, last November, the machine would go through its wash cycle and every now and again, when it came to the spin cycle, the machine would just pump out the water but wouldn't spin.
I tried turning off the machine for a few minutes then turned it back on and it would work fine.
It did it again in November and then again in January and then i began to get worried.
I checked the Self Help section on the Indesit webpage and it said “Your Indesit washing machine has an in built feature to prevent it spinning with an unbalanced load.” And “....the control system senses the load within the drum and if it considers the load to be unbalanced, it will not automatically spin”.
I thought that it sounds about right as i would simply turn off the machine for a few minutes and then it would be fine.
That was until today when the machine would not spin at all and no matter how long i leave it off for, when i turn it back on it will not perform its spin cycle.
Now, this is where i need the help because i know that Indesit will no be willing to look at it unless i pay them to as it is out of warranty by 7 months or so.
The issues with this machine have been ongoing but i wanted to ask the advice of some of you who may have been through something similar or had to deal with a stubborn manufacturer.
Any advice will be very much appreciated.
