fletch_4

Thanks Andy, we will just have to eek it out for another 9 days I guess, just to let you know the engineer didnt phone today as promised so that was a wasted day sat by the phone, seriously thinking of buying another machine, i can see this is gonna be one of those machines that break down every other month, lol, bought this brand machine for the last 25 years, the times they are a changing. Once again thanks for your advice.

Hi, I purchased washing machine from a large retail company 9 weeks ago, mid wash it decided to die, phoned retailer and they said they couldnt come until 7 days later, on the seventh day a engineer turned up stripped the machine down and said the pcb had failed and he would be back to fit it in 10 days, as we are a family of 4 adults which one is a funeral director, one is a manager of a coffee shop one working on a building site and the other at school, so we all need lots of clean clothes. Is it me or does this seem unreasonable? i would also like to know am I within my right to ask for a new machine (sprouting off sales of goods act 1974 or by saying it obviously had an inherant problem from new) The engineer is going to phone tomorrow and let us know if he can get the part soon, i dont have a problem with the engineer from what i can make out he's the one and only engineer for the retail company in 2 or maybe 3 counties in the south west.