MikeyMike

Hi all. We recently bought a new Hoover DYN 8164 washer after 13 years of faultless service from another Hoover. We're pleased with this washer, but sometimes it has a serious balance problem and I'm convinced it's a design/software fault. It doesn't happen every time, but occasionally the washer can literally leave the ground and hit the worktop above it.....at which point obviously we turn it off (usually you can tell by listening and catch it beforehand). The reason I think it's a design fault is because during the pre-spin cycles, when the washer is checking for balance before revving up, it never stops rotating to allow the clothes to drop and redistribute. It does slow down, but never enough to allow the clothes to leave the drum. So the washer literally gives itself one chance for a balanced load each time it spins (either the final spin, or those between portions of a programme). Every other washer I've seen slows down so the clothes fall, some even reverse to re-arrange the clothes for another attempt. If we turn it off, the clothes naturally drop - and then restarting the programme continues as normal and by chance the drum is balanced, purely through chance....this may take a few attempts which naturally isn't ideal. I'd just like to get a few opinions before I complain......which I'm not looking forward to as it's from one of the big chains and am sure they'll just think I've not adjusted the feet properly (which incidentally would make no difference as this is one serious balance problem and the thing would take off regardless anyway!). I'd feel a bit of a wally ringing up and saying my washer's got a design fault, but that's what I'm convinced of. Surely something like this couldn't get out of the factory gates? Washer's only a couple of months old - obviously needs sorting as it's destroying itself, or trying to. Regards, Mike.