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About pilotpete@hotmail.co.uk

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  1. Have you tried to see if the store will refund or replace as I believe your problem under 'sale of goods' is with the store not themanufacturer and they are sympathetic. Adverse publicity usually works and I can remenber trying to reason with a store for several weeks and they would not do anything but 2 mins on local radio consumer program and was replaced within the day. Same can be said of threatening to write to consumer or 'woman's weekly' magazines etc nobody wants their product dragged through the mud. i use the term 'womans weekly' not in a derogatory sense but it does work.