Whitegoodshelp (Andy)

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About Whitegoodshelp (Andy)

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    Playing writing and producing music - www.snowdune.co.uk
  1. To be honest I can't see how fluff on the element would cause it to fail. Being caked in limescale might cause hot spots and failure eventually but that's associated with much older machines. I've not heard of using a dishwasher tablet either but doing a hot maintenance cycle is what I recommend too. Make sure you use good quality detergent and that you use the correct amount according to the instructions. This will be based on the level of water hardness and soiling. Not using enough can cause a build up of limescale although not in 3 months. It's possible the failure was just a weird unusual fault not to reoccur. Clearly it would be completely unacceptable if it did reoccur regularly. If it was covered in gunge after only 3 months you need to ensure you are using it properly and not using only low temperature or quick wash cycles which will cause a horrible build up of grease and grime as described in my link above.
  2. I'm presuming you mean it's not flushing the detergent down into the machine properly. If so it must be a problem with the water supply. If there was a blockage somewhere then water would spill out of the drawer. It could be just not a high enough water pressure, or a kinked fill hose, or a fault on the machine or water valve. Pull the soap drawer out and put the machine on a wash cycle then observe the drawer section where you put detergent and see how much water is pouring into it. There can't be enough or there wouldn't be a problem. It would need troubleshooting as a no water going into machine fault
  3. Washing machine hoses are smaller than ever. They will only reach taps right behind the machine or right next to it. You can buy 2.5 meter extension hoses though which should work OK. http://www.4washerhelp.co.uk/cold-fill-hose-25m/product.pl?pid=71666&query=extension+hoses http://www.4washerhelp.co.uk/drain-hose/product.pl?pid=71678&query=extension+hoses
  4. PCBs are a minefield. Most people who replace them misdiagnose the fault so there will be no guarantee with it and some spares companies may even refuse to sell them. If you can't get one on Samsung's site it's unlikely you'll get one anywhere else. Searching for it on Google only produces foreign sites and manuals so maybe it isn't sold in the UK?
  5. Put the spring at the bottom and feed the wire round into the door seal groove as far as you can, then use a small thin flat-bladed screwdriver to hook under and force the wire all the way around. It's a tight fit but shouldn't be too hard.
  6. Sorry, I don't know what happened there but I answered a different question. I have an article about Reducing the height of a washing machine that covers everything I know about the subject. The best place to get one (if one exists) is the manufacturer.
  7. Hello Tas, I've written an article about Washing machines and associated problems with sizes on the main Whitegoodshelp site.
  8. They aren't made available Stephen. Does it flash any particular lights or option buttons when you try the drying cycle? If there's a fault it should in theory signal some sort of error code.
  9. Hello there. I have an article about replacing the door hinge where I warn about that I've just added a section detailing all the possible ways to retreive the retaining nut or plate from the back of the hinge for you - Washing machine door hinge broken
  10. If the drum tries to turn or judders, or the motor makes a crackling or grating noise when it turns the drum (without laundry in) it could be the carbon brushes in the motor if the motor is fitted with them. This fault could also be caused (very rarely) by a very slack drive belt), connection faults, the PCB or main parts in the motor. If the belt is on OK and you can't see anything wrong with connections at the motor plug or the carbon brushes I'd get an appliance engineer. Carbon brushes diagnostics - do I need to fit new brushes? Washing machine drum not turning
  11. I have a small article on Tumble dryer stacking kits which might be worth reading. I'm not sure if washer dryers are candidates for stacking kits though to be honest. As a washer dryer is also a tumble dryer I'd expect most people wouldn't need to stack a separate dryer on top.
  12. Thanks for taking the trouble to join up and give others the benefit of your experience Mancski. The strong clip you mention has a special tool for removing. It can be handled with pipe pliers but it's usually very feisty and hard to keep under control without the proper tool. Good tip about using cable ties.
  13. I'm surprised anybody actually has one in stock to be honest. Let us know how you get on.
  14. It looks like one of those rubbish connectors where the wire just presses into the metal connector and cuts into it. If you can't reconnect the wire it may need a new connector then but they aren't usually easy to come by as they are rarely required. You might try sending in a query at 4Washerhelp spare parts who should be able to supply or order one.
  15. Hello Kirbert. I don't have much knowledge on top loaders, hardly ever worked on them as 99.9%of my customers had front loaders. I presume you no longer have the instruction manual which would settle the argument? I think a washing machine filling with no laundry may well take in less water. It's contrary to what you would think, but the laundry soaks up a lot of water so it would need more water to reach a preset level with laundry soaking it up than with none. However, I agree that the system your wife uses seems pretty unnecessary and time consuming. She doesn't need to assist in any way. I'm confident that the proper method would be to put in the laundry, add the detergent to wherever it's supposed to go, decide what kind of load you are washing and select the appropriate button and wash cycle and then just switch it on and let it get on with its job. Having said all that if your laundry has always been suitably clean her method can't be doing any harm.